Job Description
This is a remote position.
Travel Scheduling Coordinator (Remote)
About US
Founded in 1952, we are a family-owned and operated travel agency with over 70 years of excellence in the travel industry. We provide customized travel solutions for individuals, families, and corporate clients, while supporting an extensive network of independent travel advisors. Our mission is to deliver personalized service, reliable support, and unforgettable travel experiences.
Position Summary
We are seeking a Remote Travel Scheduling Coordinator to join our growing team. This position is ideal for an organized, detail-oriented professional with a passion for travel and customer service. You’ll be responsible for coordinating travel itineraries, managing schedules, assisting clients and agents, and ensuring every trip runs smoothly.
This is a remote position — you can work from anywhere in the U.S. with flexible scheduling options.
Key Responsibilities
- Schedule and coordinate travel bookings, including flights, hotels, cruises, tours, and car rentals.
- Manage multiple travel itineraries, ensuring all details are accurate and up to date.
- Communicate with clients and suppliers to confirm and finalize travel arrangements.
- Monitor booking confirmations, deadlines, and payment schedules.
- Handle schedule changes, cancellations, and re-bookings efficiently.
- Maintain detailed records of client communications and booking data.
- Deliver exceptional customer support with professionalism and attention to detail.
Requirements
Strong organizational and time-management skills.Be authorized to work in the US with a social security numberSpeak English fluentlyBe over the age of 18Excellent communication and problem-solving abilities.Ability to work independently in a fully remote environment.Dependable high-speed internet and a dedicated workspace.Benefits
What We Offer
Remote Work Flexibility – work from anywhere in the U.S.Flexible Scheduling – full-time or part-time options.Competitive Pay – highest commission payout in the industryEmployee Travel Discounts and industry perks.Career Growth Opportunities within a respected travel brand.Supportive, collaborative team culture focused on service excellence.Requirements
Responsibilities :
Travel Planning : Collaborate with clients to understand their travel preferences and requirements. Create customized travel itineraries, including flights, accommodations, transportation, and activities.Booking Management : Handle the end-to-end process of booking flights, hotels, rental cars, and other travel-related services. Ensure accuracy and efficiency in all reservations.Communication : Maintain regular communication with clients to provide updates, answer inquiries, and address any concerns. Establish and nurture strong relationships with travel partners.Problem Resolution : Proactively identify and resolve any issues that may arise during travel, such as flight delays, cancellations, or changes to itineraries. Provide timely and effective solutions to ensure a positive experience for clients.Training : Attend live and online training programs and meetings to earn travel industry certifications to gain knowledge and comprehension in booking travel for clientsDocumentation : Manage all travel-related documentation, including tickets, confirmations, and itineraries. Ensure that clients receive all the necessary information before their journey.Travel Trends and Updates : Stay informed about the latest travel trends, regulations, and updates. Provide clients with relevant information and recommendations to enhance their travel experience by email and follow-up by phone to ensure thorough comprehensionSocial Media and Marketing - Utilize the latest trends in social media to attract and obtain clients.Customer Service : Deliver exceptional customer service to build and maintain a positive reputation. Address client feedback and continuously seek ways to improve the travel coordination process. Qualifications :Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clienteleAbility to prioritize and multitaskGood at researchAble to work independentlyGoal orientedPositive and professional demeanorTime management and organization skillsSelf-starter, positive mind-set, self-motivatedExcellent written and verbal communication skillsMust have computer and reliable internetMust be 18 years or olderAuthorized to work in the U.S.