Customer Service Representative

Customer Service Professional

IPEX is seeking a dynamic Customer Service professional to join their team. This individual will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

This is a high volume environment to respond to customer requests for orders, quotes, product inquiries and stock checks / price. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service :

Principal Responsibilities

• Respond to inquiries regarding price, delivery, technical support, or status of customer
• Resolve delays, service problems and disputes
• Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution
• Verify customer pricing, terms, delivery requirements etc.
• Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
• Collaborate closely with other departments from the service team to ensure proper service from all directions
• Provide technical support by referring to various IPEX publications
• Respond to all customer inquiries in a timely manner

Key Performance Features

Qualifications & Experience

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com