DONATED GOODS ASSOCIATE 1

Overview

The Donated Goods Associate supports store operations by assisting with the intake, processing, stocking, and sale of donated goods. This position ensures an Amazing Customer Experience (ACE) by providing friendly, efficient service at the register, in the donation area, and on the sales floor. The associate will rotate across the donor door, processing, pricing, merchandising, and cashiering based on the day's demand.

Responsibilities

• Provide excellent customer service by greeting donors and customers in a friendly, helpful manner consistent with Goodwill's ACE culture.
• Accurately process sales transactions at the register, including cash, credit, and other forms of payment, while following all cash-handling policies.
• Receive, unload, and sort donated goods; determine quality and usability of items based on Goodwill guidelines.
• Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
• Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
• Ensure compliance with all safety standards and loss prevention procedures.
• Assist customers in locating merchandise and answer questions regarding store policies and promotions.
• Support team members by flexing between cashier, production, and sales floor duties as needed.
• Participate in training and development to enhance skills and knowledge of Goodwill's mission and policies.
• May participate in new store building and renovation efforts as needed.
• Perform other related duties as assigned to meet daily production, safety, and customer goals.

Qualifications

J-18808-Ljbffr