General Manager - Metreon

The General Manager will be responsible for managing, directing, and coordinating operations for assigned Starwood Retail Partners, LLC asset(s). The General Manager is accountable to protect, maintain, and enhance the value of assigned asset(s) in order to maximize the owners’ financial return and for the benefit of the tenants, consumers, and the communities in which those assets are located. This position is located in San Francisco, CA .

Primary Responsibilities

• Primary responsibility is to direct and coordinate the operational activities of the assigned center, including the direction of the day-to-day activities of loss prevention, risk management, marketing, safety / security, maintenance, landscaping, snow removal and tenant build-out.
• Full financial responsibility for assigned center for budgeting, reforecasting, and improving net operating income beyond approved budget.
• Preparation and timely submission to owners of monthly reports and other periodic reports, in a format and on a schedule determined by the owner.
• Assure the proper set up and termination of leases, the proper management of payables and receivables and the timely calculation, billing and receipt of operating expense escalations and CAM recoveries.
• Collects all billed rents in full and on time.
• Ensures effective cost control and profitability for center. Identifies problem areas and proactively works to improve performance. Recommends annual operating budgets and executes plan within guidelines.
• Maintains communication with tenants to improve performance. Promotes effective business relationship to convey company operational policies.
• Operation of each assigned property in a manner that provides the owner with optimum Net Operating Income.
• Quantify and compare lease terms (rent abatements, TI costs, rental rates, etc).
• Approves all lease abstracts prior to entry into JD Edwards and / or SalesForce.
• Reviews tenant accounts and originates adjustments for input into JD Edwards.
• Reviews and approves all year-end tenant reconciliations.
• Prepares narratives and variance reports to be distributed with monthly financial statements.
• Ensures compliance with lease requirements including operating requirements, hours of operation and use clause.
• Minimizes risk by monitoring and managing property, tenant and vendor insurance requirements; claims processing; building security; life safety policies, procedures and training; and employee safety.
• Ensures compliance with OSHA. Monitors crime statistics. Takes corrective action, as needed.
• Contracts with outside vendors, including obtaining bids, executing contracts and executing purchase orders. Monitors contractor performance and approves payables.
• Assures compliance with contracts pertaining to assigned properties.
• Establishes specifications, solicit and award bids for services from third party vendors.
• Periodically solicit competitive bids for service.
• Uses contract forms approved by the owner.
• Contracts include management agreements, lease agreements, license agreements, service contracts and construction contracts.
• Evaluates center for property needs and recommends improvements as required.
• Areas of emphasis include periodic inspections, preventive maintenance, code compliance (including ADA), energy management, vendor management, construction and design.
• Oversees the condition and maintenance programs of key asset systems, HVAC equipment, electrical equipment and property vehicles.
• Monitors on-site tenant construction for compliance with approved plans. Works proactively with others to ensure minimal revenue loss from missed commencement dates.
• Manages preparation of vacant spaces (in ready-to-show condition at all times) as well as specialty leasing locations.
• Coordinated with Marketing to insure that all programs are consistently innovative, targeted and effective, the budget well prepared and executed, graphic quality and consistency maintained and true to the branding and vision of the asset. Works with VP of Marketing and / or Marketing Director / Coordinator to develop and manage marketing and advertising programs at the center.
• Maintains a positive relationship with the local community. Has good working knowledge of political and regulatory changes that may impact center operations. Takes corrective action and informs others as needed.
• Other duties as assigned.

Supervisory Responsibilities

Candidate

The successful candidate will be a professional with demonstrated experience in the role or a similar role. Strong preference for candidates with previous experience in mall management.

Education

Knowledge, Skills and Abilities

Professional and Personal Characteristics

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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