Retail Wireless Consultant

Job Overview

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They're experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibilities

Serving and selling to our customers, while providing a best in class customer experience and building loyalty

Consistently leverages digital tools in interactions and onboarding

Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources

Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology

Partners with T-Mobile employees across channels, including business and customer service

Education and Work Experience

High School Diploma / GED (Required) - 6 months of customer service and / or sales experience, Retail environment preferred

Knowledge, Skills and Abilities

Customer Satisfaction

Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.

Effective at balancing customer satisfaction with company goals.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.