Senior Program Manager - Change Management

Senior Program Manager Change Management

The OSP Controls & Governance team is seeking an experienced Senior Program Manager Change Management to take ownership of the governance framework and lead change management across our business process and project management software platform. This role will not only guide system and process changes for Zayo's OSP (Outside Plant) and ISP (Inside Plant) operations but will also serve as a strategic leader in how the organization evolves its project delivery capabilities.

This individual will be responsible for ensuring that every change whether system-based, process-driven, or organizational in scope is executed with discipline, transparency, and measurable business value. Acting as the bridge between operations, technology, and leadership, you will drive initiatives that strengthen our ability to scale, improve reliability, and maximize efficiency across critical infrastructure projects.

This role is central to the reliability, scalability, and efficiency of our OSP and ISP operations. Your leadership will ensure that system and process improvements are not only well-designed but also successfully adopted and sustained. By aligning change management with business strategy, you will help reduce risk, lower costs, and accelerate project delivery timelines driving measurable improvements in how we build, manage, and maintain network infrastructure.

This is a senior program management role with broad visibility and influence across the enterprise. The position requires strategic thinking, the ability to lead governance across multiple functional areas, and the confidence to guide executives and operational leaders in making informed change decisions.

We are open to this position working remotely within the United States.

Responsibilities

• Own the enterprise change control framework for OSP and ISP project management systems and processes, ensuring alignment with governance, compliance, and operational standards.
• Act as a strategic advisor to leadership, presenting clear impact analyses and recommendations to guide decision-making on high-value changes.
• Lead and facilitate cross-functional governance forums (change review boards, steering committees, executive councils), driving accountability and prioritization.
• Translate business and technical requirements into structured change programs, ensuring they are delivered on time, within scope, and aligned with broader business strategy.
• Develop and enforce standardized workflows, controls, and performance metrics for evaluating and monitoring the success of changes.
• Build and maintain strong partnerships with OSP / ISP project managers, technology teams, and operational leaders to drive adoption of change initiatives.
• Monitor organizational readiness, adoption rates, and post-change performance; implement feedback loops for continuous improvement.
• Serve as a change champion, coaching stakeholders and building a culture of governance, accountability, and adaptability.
• Identify and mitigate risks associated with change initiatives, ensuring operational continuity and minimizing disruption to active projects.
• Lead continuous improvement initiatives across OSP and ISP, leveraging lessons learned to refine governance practices and enhance efficiency.

Qualifications

Skills

Miscellaneous Requirements

Estimated base salary range : $87,600 - $134,700 USD / annually.