Licensed Insurance Customer Service Representative

Job Description

Job Description

Join the energetic team at Allstate Insurance Agency, a well-established leader in the insurance industry, located in the heart of Houston, Texas. We are on the lookout for a dynamic Licensed Insurance Customer Service Representative who is passionate about providing exceptional service and fostering strong customer relationships. As a vital member of our team, you will be at the forefront of our customer interactions, ensuring that each client receives the personalized service they deserve. Our agency prides itself on maintaining a positive and inviting environment where dedication is recognized and growth is encouraged. If you are driven to make a difference and have a talent for building lasting client connections within a supportive and collaborative team, Jerry Ford Insurance Agency is the place for you. Apply today to embark on a fulfilling career journey with us!

Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Avg 40000

Paid Holidays

Bonus opportunity

Home / Work life balance

Friendly competition

Responsibilities

Client Interaction : Engage warmly with clients to understand their insurance needs and provide excellent service.

Policy Management : Handle various inquiries and service requests related to policy changes, billing, and coverage matters.

Record Keeping : Accurately update and maintain customer records and interactions in our system.

Relationship Building : Cultivate strong relationships with clients to ensure satisfaction and loyalty.

Problem Resolution : Assist clients with resolving issues promptly and efficiently, ensuring a positive client experience.

Collaboration : Work closely with team members to enhance service delivery and improve processes.

Requirements

Licensing : Valid Property & Casualty Insurance License.

Experience : Previous customer service experience in the insurance industry is highly advantageous.

Communication Skills : Excellent verbal and written communication skills, ensuring clarity and professionalism in every interaction.

Problem-Solving : Ability to think critically and provide effective solutions swiftly.

Customer-Focused : A genuine passion for assisting clients and resolving their insurance needs promptly.

Multi-Tasking : Capability to manage multiple client interactions and tasks efficiently.

Technology : Proficient in using standardized office software and CRM systems.