Loan Operations Specialist- Titles

Job Description

Job Description

General Summary

This position is primarily responsible for performing all tasks related to vehicle title administration, GAP refund processing, and total loss claim management, while also providing operational support for the Credit Union's loan portfolios. The role requires a strong understanding of loan servicing functions, but with a primary emphasis on title-related responsibilities and insurance-related workflows. The specialist will interact regularly with members, dealerships, insurance companies, and internal departments to ensure accurate, timely, and compliant processing in accordance with Credit Union policies and regulatory guidelines.

Essential Functions

While this position provides comprehensive support to the Loan Operations department, its primary focus is on title administration and insurance-related functions, with loan operations tasks performed as a secondary responsibility .

Title Administration (Primary Focus) :

• Provide support in all title administration responsibilities by monitoring the receipt, recording, and release of vehicle titles and other lien filings, which will include daily interaction with members, dealers and insurance companies as applicable.
• Share responsibility for handling title-related inquiries from members, dealers, and insurance companies, working closely with other team members to ensure consistent and compliant service.
• Research and assist in resolving processing errors on uncollected titles through all forms of communication with dealers, motor vehicle agencies, and others as needed.
• Manage total loss claim processing, including communication with insurance companies to confirm vehicle valuation, settlement amounts, and other required documentation needed for lien release.
• Coordination of GAP claim submissions resulting from total loss, communicating with members, insurance carriers, GAP providers and dealerships to track progress and ensure timely receipt of claim payments.
• Administer GAP refund processing on early loan payoffs, including communicating with dealerships and GAP providers, calculating refund amounts, and ensuring timely disbursement of refunds to borrowers.
• Maintain accurate records and documentation for all title and insurance-related activities, ensuring audit readiness.

Loan Operations Support (Secondary Focus) :

The essential functions of this position ensure a wide range of support to the Loan Operations department and may include, but are not limited to :

Additional Responsibilities :

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the qualifications required of the position :

Education and Experience

Knowledge

Skills

Abilities

Other

Physical Demands

The physical demands listed below are a representation of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions of the position.

While performing the duties of this job, the employee is regularly required to :

A full analysis of physical and mental demands is available upon request to the Human Resources Department.

Work Environment

The position is located in an office environment. The noise level in the work environment is usually low to moderate.

EEO Statement

Greenwood Credit Union is an Equal Opportunity / Affirmative Action Employer and therefore provides equal employment and advancement opportunities to all employees and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy / childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and / or local laws.

Job Posted by ApplicantPro