Service Coordinator

Hiring Immediately for Service Coordinator

Transdev is proud to offer

• Competitive compensation $60,000 to $64,350 / year

Benefits include

Vacation : minimum of two (2) weeks

Sick days : 8 days

Holidays : 12 days; 9 standard and 3 floating

Other standard benefits : 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

OVERVIEW

The Service Coordinator supports Transdev's contracted services agreement with Nassau County by providing hands on street operation management and supervision with proactive measures, including the issuance of directives to bus operators to keep fixed route bus services running safely and on time in spite of obstacles from traffic events, weather, passenger disruptions and other potential service interruptions. When situations require variation from standard practice, such as detours and schedule adjustments, the SC makes decisions and exercises the authority of the Company. Delivery of high quality service to the riding public is the foremost responsibility of the SC.

This position is multi-functional and may rotate in shifts from driving in the field to boarding buses for real time service management and supervision. The work is often a series of routine and repetitive tasks punctuated with events requiring focus, attention, and problem solving in short intervals based on processing information quickly. Decisions made or information relayed requires clear communications one on one with internal staff, external agencies or with Nassau County bus customers onboard or at a bus stop. Incumbents must enjoy using their knowledge and skill to help others.

Key Responsibilities

General

Consults and coordinates with transit supervisors, command, bus operators, customers and any other necessary party regarding route and / or schedule variance.

Has decision making authority with realm of responsibility

Responsible for enforcing company policies within the shifts / service they manage

Thorough understanding of labor contract and work rules and responsible for ensuring compliance

Leadership role in solving problems and directing personnel appropriately

Supervises and instructs bus Operators with regard to safety and service

Directs, evaluates, commends and corrects the work of subordinate personnel with respect to adherence of rules, policies, and procedures

Assist Service Quality Managers (SQMs) with accidents and incidents.

Perform (Operator) evaluations and provides recommendations based on those evaluations

Task One : Supervise, Direct and Monitor field operations :

Direct and monitor operators at the terminals and midpoints and giving direction on leave time.

Assist operators with boarding

Direct and monitor road operations including but not limited to ensuring bus operators perform to the standards set by Transdev, Federal and State DOT, FTA and Nassau County.

Direct and monitor bus operators including recommending discipline.

Route clearance : observe, react to, and report road conditions in need of repair or unsafe conditions that may affect bus operators or customers (potholes, construction, obstructions, etc.)

Direct and monitor bus operators for compliance with safety procedures, schedule adherence, fare collection and general public relations

Coordinate with command center using best judgment for solutions

Field customer questions regarding regular service or service interruptions

Performs and completes all required daily documents (Service Coordinator (SC) Road Log, SmartDrive Logs, Driver Vehicle Inspection Report (DVIR) Checks, Onboard Operator Checks, Booking Sheets, etc.)

Work the "daily plan" to assure regular review of route, operator behavior, safety is met as well as to anticipate anything that could impact on time service goals

Task Two : Supervise and monitoring command center operations :

Direct, and monitor and control movement of buses on the fixed route through the use of computerized systems : monitor bus from the time it enters service, until it pulls into depot, including scheduling adherence system failures, emergency situations, and maintenance of balanced headways

Perform constant visual monitoring of buses on video display monitors and communicate by radio and telephone with operators and various personnel, gathering data and directing operators, especially when variation from the norm is required, particularly during interruptions due to weather or other causes.

Call to determine location and nature of operator problems and determine and direct type of response necessary, based on understanding of Company policy

Implement corrective actions to support on-time performance via dispatching to field staff, operators, etc.

Work on normal and emergency operations for safeguard of equipment, operators and customers

Makes in service decisions on detours and route activity.

Objectively investigates reports on operator and customer related problems and recommends proper course of action

Task Three : Administrative :

Subtasks

Data entry is accurate and timely

Incident reports are well written, accurate and completed on a timely basis

Task Four : Team Support :

Willingness to work on special projects

Lend assistance in the field without prompting

Ask for help when it is legitimately needed- putting the public first

Follow work procedures and guidelines

QUALIFICATIONS

High school diploma or equivalent.

Experience in a safety sensitive environment preferred.

Previous supervisory experience preferred.

Previous experience in transportation or public service industry highly desirable. Also, experience with monitoring of computers, dispatching in any field.

Ability to speak clearly to others and to convey information effectively in person, by phone or radio.

Experience dealing with the Union and working in the transportation industry a must.

Must have CDL permit with passenger and airbrake endorsements at start of employment. Valid CDL class B with passenger and airbrake endorsements must be obtained within six (6) months of hire.

Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.

Must possess ability to lead and motivate employees.

Detail oriented, well organized, and possess effective time management skills.

Proven customer service and interpersonal skills a must.

General knowledge of Windows-based computer operating system and Microsoft office package.

Must be able to work as a member of the team.

Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.

Must be able to work flexible hours or shifts.

PHYSICAL DEMANDS : The physical demands described here are representatives of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Must be able to sit or stand for long periods of time.

Must be able to lift up to 25 lbs.

Must be able to work 50% indoors and 50% outdoors.

Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of passengers and materials.

While performing the duties of this job, the employee frequently works in outside weather conditions. The employee is occasionally exposed to wet and / or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibrations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com

Drug-free workplace :

Transdev maintains a drug-free workplace. Applicants must :

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

Successfully pass a pre-employment drug screen.

With over a decade of experience managing the contract for Nassau Inter-County Express (NICE Bus), Transdev has consistently demonstrated its commitment to excellence. Our dedicated team at NICE Bus has achieved significant milestones, continuously striving to enhance the customer experience. Through innovative practices, a focus on safety, and a customer-first approach, we are setting new standards in public transportation.

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. TransdevU.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https : / / youtu.be / ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants : Please Click Here for CA Employee Privacy Policy.

Job Category : Operations Support

Job Type : Full Time

Req ID : 6110

Pay Group : QSN

Cost Center : 516

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants : Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http : / / www.TransdevNA.com or watch an overview video.