Finance Associate

City of CollinsvilleCollinsville, IL, USA

12 days ago

Job type

Part-time

Quick Apply

Job description

The City of Collinsville is seeking a part-time Finance Associate to provide front-line customer service and support for City Hall operations. This role is fast-paced and customer-facing, requiring strong communication skills, accuracy, and attention to detail.

Job Responsibilities

Provide excellent customer service to City of Collinsville customers, including residents, non-resident water and sewer customers, internal staff, and elected officials
Answer all City Hall main-line phone calls, assist or redirect callers as needed
Respond to inquiries from a variety of sources (in person, phone, online, email, etc.) in a prompt, accurate, and friendly manner
Process cash, credit card, check, and ACH payments for utility bills, permits, and other miscellaneous fees.
Review and process applications for new water, sewer, and trash service

Minimum Qualifications

Minimum qualifications include :

Must have availability to work Monday and Friday and one additional half-day per week, approximately 20 hours a week.

3 years of customer support experience or experience of customer service

Ability to work in a fast-paced environment

Strong analytical and problem-solving skills

Ability to stay calm and maintain composure during stressful situations

Effective communication skills, both verbal and in writing

Comfortable with cash handling and high volumes of financial transactions; skilled in cash balancing

General knowledge of accounting principles as they relate to fund accounting, accounts payable, accounts receivable, utility billing, and general ledger functions

Bilingual candidates are highly preferred

Pay Rate

This part-time position is $20.00 per hour.

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Finance Associate • Collinsville, IL, USA