Dispatcher II

Dispatcher II

City of San Diego

Salary : $65,104.00 - $78,603.20 Annually

Location : City of San Diego, CA

Job Type : Varies by Position

Job Number : AG-T11937-202506

Business Area : N / A - Multiple Departments

Opening Date : 06 / 20 / 2025

Closing Date : Continuous

This is not an entry-level dispatcher position. Applicants are encouraged to apply to other dispatcher recruitments as vacancies may be filled utilizing any current dispatcher eligible list.

You will be required to pass a computer-based performance test to be considered for Dispatcher II positions. Multi-tasking skills and the ability to make quick decisions are essential to be a successful dispatcher.

For positions in the Police Department, selected candidates will undergo a comprehensive character and background investigation, including a polygraph examination and fingerprint check prior to hire. Felony convictions, domestic violence convictions, or use of any illegal drugs may be disqualifying.

Dispatcher II positions in the Police and Fire-Rescue Departments work on a Computer-Aided Dispatch (CAD) system and are the primary answering point for all 911 and non-emergency phone calls from within the City of San Diego (Fire-Rescue Department has dispatch contracts with Chula Vista, Coronado, Imperial Beach, National City, and Poway); elicit essential incident information from callers; determine the nature and extent of the request, the priority of the problem and the need for dispatching police, fire or medical field units; enter appropriate information by typing on a computer keyboard into a dispatch format; answer routine inquiries and refer calls not requiring dispatch to the appropriate department or agency; and perform other duties as assigned.

Note for all Dispatcher II positions :

• In addition to the scheduled general wage increase, the following special salary wage increase is also scheduled to take effect for Dispatcher II : 5% effective Date 1 / 1 / 26.
• Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).

Notes for Police and Fire-Rescue Department positions :

Notes for Police Department positions :

Notes for Fire-Rescue Department positions :

Minimum Requirements

You must meet the following requirements on the date you apply, unless otherwise indicated :

Citizenship : You must be a United States citizen or have the current legal right to work in the United States.

Education : You must meet ONE of the following options :

Note :

Experience : You must meet ONE of the following options :

Note :

Highly desirable :

Screening Process

The screening process will consist of the following components :

1. Application Review : Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system.

2. Performance Test : The performance test is a computer-based work simulation test that measures the general aptitudes needed to be a Dispatcher. No prior dispatch experience is necessary to pass the test. The test includes the following fourteen (14) test modules and ten (10) decision-making scenario prompts that activate during the administration of the test modules :