Overview
Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations?
Department : UrgentVet Hospitals
Location : UrgentVet - Fort Mill
Compensation : $70,000 - $80,000 / year
Position Details
The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture.
- Patient Advocacy : Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care.
- Community Engagement and Brand Ambassadorship : Nurture collaborative relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador within the local community.
- Inclusive Workplace Culture : Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.
Reports to : Regional Director of Operations, UrgentVet
Typically scheduled 40-45 hours / week; longer hours may be required from time to timeWork schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3-11pm on weekdays and 10am-8pm on weekends.Qualifications / Skills
Emotional Intelligence and CommunicationStrong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
Excellent communication skills, with emphasis on active listening and timely follow-upHigh level of self-awareness, with a willingness to receive feedback and continuously improveSkilled in de-escalation and conflict resolution techniquesNegotiation and persuasion skills, with the ability to influence outcomes and build consensusLeadership and Team ManagementInnate leadership skills, including humility, vision, and the ability to take calculated risks
Confidence in decision-making and ability to inspire and motivate othersProven track record of being trustworthy, reliable, and maintaining confidentialityPrior management experience, preferably in a veterinary or related fieldTeachable mindset and strong desire to learnAccountability for actions and proactive problem-solvingTeam awareness and collaborationAbility to inspire and motivate team members to achieve goalsStrong assessment ability and delegation skillsCapacity for rapid course correction in changing circumstancesCommitment to collaboration and a positive team environmentProfessionalism in all interactionsOperational Expertise and Business AcumenKnowledge of veterinary practice operations and industry standards
Critical thinking and decision-makingFlexibility to adapt to changing prioritiesTime management and task prioritizationProactive issue identification and resolutionUnderstanding of financial management and practice growth strategiesBenefits
Career advancement opportunities as UrgentVet expandsTuition assistance for prospective Veterinary Technician StudentsTuition reimbursement for Credentialed / Registered Veterinary TechniciansHealth Care Plan (Medical, Dental & Vision)401k MatchGenerous PTOPaid parental leaveDisability and supplemental insurance optionsDiscounted veterinary careScrub allowanceHands-on and E-trainingProfessional growth opportunitiesBonus potential based on performanceEmployment type
Full-timeSeniority level
Mid-Senior levelIndustries
Veterinary Services#J-18808-Ljbffr