Department: Customer Service
Location: Mishawaka, IN
Classification: Non-exempt
Reports to: Team Support/Team Lead
Created on: 05/08/2019
Summary:
The Customer Service Representative ensures customer satisfaction by proactively problem-solving, utilizing all available resources, to provide the highest level of customer service.
Essential Functions:
Key Competencies:
Supervisory Responsibilities:
The Customer Service Representative has no supervisory responsibilities.
Work Environment:
This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
While performing the duties of this job, the employee is regularly required to speak, hear and see. The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms.
Position Type:
This is a full-time position with a regular 40-hour work schedule. At times, overtime may be required.
Travel:
This position does not require travel.
Required Education and Experience:
Preferred Education and Experience:
Other Duties:
All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Customer Service Representative • Mishawaka, IN, US
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