Patient Account Rep

About Us

Lāna'i Community Health Center (LCHC), located on the island of Lāna'i, is deeply rooted in a unique history of transitions and cultural diversity. This island has undergone economic and lifestyle shifts driven by changing ownership over the years. These transitions have shaped the island's residents, creating a community of great cultural richness, with a significant population of immigrants.

LCHC serves the entire population of Lāna'i, with a special emphasis on those living at or below 200% of the federal poverty level and the underinsured or uninsured. The center provides services in a culturally sensitive manner, offering translation services when needed, and ensures that no one is denied care due to an inability to pay.

As a Federally Qualified Health Center, LCHC accepts all insurances, helping patients navigate their coverage. LCHC is dedicated to improving the physical, mental, emotional, intellectual, and spiritual welfare of the community, working towards the vision of innovative healthcare with a culturally sensitive, holistic, and patient-centered approach. We are committed to building healthy families in a supportive environment.

Located centrally in Lāna'i City, at 333 Sixth St., LCHC is a 501(c)(3) nonprofit organization, ensuring that comprehensive healthcare is accessible to all residents, reflecting the island's unique history and diversity.

Role Overview

The Patient Account Rep is a vital member of our team. The individual in this role will engage with patients and staff both over the phone and in person. The primary responsibilities revolve around delivering financial, clerical, and administrative services to ensure the prompt, accurate, and efficient handling of accounts. Adherence to LCHC policies and procedures is paramount, with a focus on continuous improvement. The role aligns with the LCHC patient care philosophy, emphasizing culturally sensitive Patient Centered Medical Home care integrated with behavioral health, outreach, and case management. Maintaining strict confidentiality, compliance with HIPAA laws, and embodying the organization's commitment to patient care, teaching, research, workshops, education sessions, and outreach are integral components of this position.

Qualifications

• High school diploma or equivalent.
• Previous experience in a similar administrative or financial role.
• Proficiency in basic office software (e.g., Microsoft Office Suite).
• Excellent communication skills for effective interaction with patients and colleagues.
• Understanding of healthcare billing and account management practices.
• Familiarity with HIPAA regulations and confidentiality protocols.

Requirements

Benefits

Salary

$19 per hour

Background & Drug Screening Disclaimer

The Lanai Community Health Center is an Equal Opportunity employer and enforces a drug-free workplace, zero tolerance, random and pre-employment drug testing applies. We also conduct background screenings on all potential candidates to ensure the accuracy and completeness of the information provided during the hiring process. This screening may include, but is not limited to, criminal history, education verification, employment history, and reference checks. Your application submission implies your acknowledgement and consent to undergo background checks and drug screenings as part of the employment process at Lanai Community Health Center.