Prestige Staffing is looking for a Patient Services Representative to work in the facility side by side with the patient to help enroll them in charity care by helping the patient with the enrollment paperwork. This is a direct hire role and must be ok going onsite daily. This is a patient facing role and we need someone with a professional and compassionate attitude.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Details :
- Need to be fluent in English & Spanish
- Knowledge of medical terminology and able to explain medical concepts in both languages to patients
- Tuesday -Saturday 7 : 30am, 8 : 00am, 8 : 30am or 9 : 00am flexible start time depending on what works best for the employee for an 8 hour day
- Pay is $24-28 / hr DOE
- Excellent benefits
Requirements :
3 or more years of revenue cycle experience in a hospital / vendor setting dealing with reimbursement2 years of recent experience working with Georgia Medicaid and disability claims. HCAP experience a plusKnowledge of community resourcesBachelor's degree or equivalent work experienceExcellent customer service experienceComfortable working on the phone and next to patients to get paperwork completedProficient in MS Office products -Word, Excel, Outlook, Windows and has EMR experience (Epic a plus)Gateway and GAMMIS portal experience helpfulVery detail orientedAble to pass drug test (including THC), background and health screening including immunizationsKey Responsibilities :
Organizes work for internal processing
Obtains referrals from all appropriate sources.Reviews referrals daily for appropriateness for potential interview and eligibilityDocuments notes in hospital and Company???s operating systemsInterviews patients; conducts analysis of potential reimbursement
Introduces Company services, sets expectations for process and communication to ensure patient understandingInterviews in-house patients and determines eligibilityBegins the application process when possibleCalls discharged patients to determine eligibilityContacts physicians, as needed, to determine eligibilityOvercomes patient objections to appropriately complete the applicationObtains all needed forms from patients interviewedIdentifies patient needs and directs them to appropriate agencies for assistanceMails forms to patients interviewed post-dischargeUtilizes field service as needed to obtain information from the patientLeverages technology and account processing workflows; maintains data integrity with accurate and concise documentation in Company systemsForesees what needs to be done with all accounts and takes appropriate action to secure eligibility until all methods are exhaustedPerforms patient relations referrals as appropriateSubmits paperwork and applications as needed to entities and agenciesServes as intermediary for client, account reps and managers
Interacts with team members and hospital staff in a productive, cooperative mannerAnswers questions and addresses concerns raised by clients and team membersMaintains awareness of level of success in meeting goals and in meeting client expectationsObtains needed information for team and clients as appropriateProvides account transition for other staff members to develop positive working relationships with patientsAddresses client concerns or logs concerns for discussion with appropriate managementAttends meetings, as appropriate, with the team and with the client#ZR-Pro
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