Global Escalations SpecialistVirtualVocations • Concord, California, United States

Global Escalations Specialist

VirtualVocations • Concord, California, United States

4 days ago

Job type

Full-time

Job description

A company is looking for a Global Escalations Specialist, Americas.

Key Responsibilities

Protect the ecosystem by preventing fraudulent activity and enforcing Terms of Service

Investigate and resolve complex escalations related to Trust & Safety and member support

Collaborate with Engineering to address bug and app functionality issues

Required Qualifications

Minimum of 1+ years in a similar role

Basic knowledge of Zendesk

Bachelor's degree or higher or equivalent

Outstanding analytical skills and excellent judgment

Ability to multitask in a fast-paced environment

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Escalation Specialist • Concord, California, United States

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