Manager, Sales Strategy and Operations

Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin enables always-on, high-quality customer service and can be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI-enhanced support for more complex or high-touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We push boundaries, build with speed and intensity, and consistently deliver exceptional value to customers.

What’s the opportunity? We’re looking for an analytical, experienced, and inspiring Manager, Sales Strategy and Operations to lead our AMERPAC Core Sales Operations team within the Revenue Operations department. The mission is to empower Intercom’s go-to-market (GTM) teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.

As Manager, AMERPAC Core Sales Operations , you will be a pivotal strategic partner to the Head of NAMER / LATAM Sales and other regional sales leaders. This role places you at the forefront of data, process optimization, and strategy execution, leading a high-impact team that contributes to the sales organization’s ambitious targets. You will champion operational excellence, set high standards, and empower your team to deliver improved efficiencies for sellers and Sales leadership. This is an opportunity to influence Intercom’s growth trajectory in a dynamic, data‑driven environment.

What will I be doing?

• Strategic Collaboration & Stakeholder Management : Act as a trusted advisor and strategic partner to AMERPAC sales leaders, proactively understanding challenges, identifying opportunities for improvement, and aligning Sales Operations initiatives with regional sales goals.
• Process Design & Optimization : Develop, implement, and continuously refine scalable operating cadences for sales forecasting, quarterly business reviews, and performance reporting. Establish clear intake processes for new sales operations requests and ensure effective prioritization and execution by the team.
• Strategic Project Leadership : Lead high-impact sales operations projects from conception to execution, leveraging best practices in areas such as sales forecasting methodology, territory design, and Salesforce enhancements.
• Team Leadership : Lead, mentor, and develop a high-performing team of Sales Operations specialists, fostering a culture of high performance, accountability, and growth.
• Data Analysis & Insight Generation : Oversee regular analysis of sales performance data, develop dashboards and reporting frameworks, and provide actionable insights and strategic recommendations to sales leadership on trends, pipeline health, conversion rates, and interventions.
• Drive Operational Excellence : Champion a culture of precision and high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements that drive change within the Sales team.

What skills do I need?

We offer competitive compensation and comprehensive benefits. If there’s something important to you that isn’t on this list, talk to us!

The base salary range for candidates within the San Francisco Bay Area is $162,000-$193,500. Actual base pay depends on factors such as education, skills, experience, location, etc. All regular employees may be eligible for a corporate bonus program or a sales incentive (target included in OTE) as well as RSUs.

Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week.

Intercom values diversity and is committed to an Equal Employment Opportunity policy. Intercom will not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected status under federal, state, or local law.

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Public information : We do not include any non-essential application forms or tracking content in this refined description.

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