Position : Network Operations Center (NOC) Engineer
Location : Wilmington, DE (Onsite)
Fulltime
Client is seeking a detail-oriented and reliable Network Operations Center (NOC) Engineer. This role is ideal for candidates with at least two years of experience in technical service desk or network operations, who are familiar with monitoring tools and escalation procedures. The primary focus is on monitoring alerts, creating incidents and ensuring timely escalation.
Key Responsibilities :
- Alert Monitoring & Incident Creation
- Monitor multiple alert queues using tools
- Create and manage incidents following defined escalation procedures
- Notify relevant support teams based on alert type and severity
Network Monitoring :
Monitor network switches and routers using monitoring toolsHandle auto-generated network incidents from systems and engage Major Incident Management team for escalation if requiredApplication & System Monitoring :
Use monitoring tools for application-level alerts and system / server-level alertsConfirm device connectivity via ping tests and include results in incident documentationRequired Qualifications :
Minimum 2 years of experience in a NOC and IT monitoring roleFamiliarity with ServiceNow or similar ITSM platformsBasic understanding of network and application infrastructureBasic troubleshooting skills (e.g., ping tests, connectivity checks)Ability to follow structured procedures and escalate issues appropriatelyStrong communication and documentation skillsWillingness to work in a 24x7 environmentPreferred Qualifications :
Exposure to monitoring tools such as AppDynamics, Site Scope, MuleSoft, Riverbed, or DynatraceExperience working in environments with automated alerting and incident generationKey Attributes :
High availability and reliabilityStrong team collaboration and communicationProactive attitude with attention to detailDiverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.