Training Supervisor - Airline Passenger Services

Job Details

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Training Supervisor will perform as a functional trainer and be responsible for administering field station training programs for passenger service operations through classroom, hands on and verbal instruction. This individual will also assist and provide support to training management on matters of safety, security and education through training and training programs. As well as proactively promote a “safety first” culture by introducing safe working procedures in accordance with Menzies Aviation’s policies and procedures. The position will be required to receive and maintain Frontier passenger service training certification, Menzies Aviation trainer certification and other certifications as needed.

What you will be doing

• Deliver new‑hire and recurrent training (including On-the-Job training) for all station personnel.
• Ensure all training aligns with safety, security, and health requirements, supporting compliance with applicable regulations.
• Promote safe operations by supporting employees/supervisors, reporting breaches, and participating in daily safety audits with corrective action support.
• Maintain required documentation, including daily shift reports, and actively participate in meetings and mandatory company/airline training.
• Uphold professional conduct and perform additional duties as assigned.

What we are looking for

• Aviation/Passenger Service experience preferred
• Must be 18 years of age or older
• Possess and maintain valid US driver's license
• Pass all pre-employment testing including a drug screen, FBI background, and employment history
• Ability to proficiently read, write and speak English
• Must be available and flexible to work variable shifts including weekends and holidays

Benefits

• Advancement Opportunities
• Frontier Airlines Flight Benefits
• Medical, Dental, and Vision insurance
• Paid Vacation
• 401K Savings Plan
• Employee Assistance Program
• Pet Discount Coverage and Pet Insurance Plan
• Uniform Provided
• $40.00 Monthly Bus/Train Voucher or Free Airport Parking

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 70lbs.

Qualifications

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Education

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Licenses & Certifications