Renewals Account Executive

Job Description

Job Description

Kobiton is a mobile device testing platform for quality-obsessed customers. Our fleet of real devices and flexible deployment options help QA and development teams create the perfect mobile experiences for their end users. At Kobiton, we understand how important customer experience is to brand perception and want nothing more than to help companies reduce app abandonment and accelerate delivery while increasing the joy users experience with their products.

We are seeking a highly motivated and detail-oriented Renewals Account Executive to join our team in Atlanta. This role is responsible for managing the renewal sales process for our mobile testing solutions, ensuring a high level of customer satisfaction and retention. You will work across a variety of industries and company sizes, handling complex, multi-year agreements, and collaborating with internal stakeholders to deliver value to our customers.

Working at Kobiton is an exciting and rewarding experience. As a leading mobile testing platform, Kobiton fosters a dynamic and innovative work environment where employees are encouraged to think outside the box and contribute their ideas. The company values collaboration, teamwork, and a customer-centric approach, which creates a strong sense of camaraderie among the employees.

At Kobiton, you'll have the opportunity to work with talented professionals who are passionate about their craft and are driven to deliver high-quality solutions to customers. The company culture is inclusive and supportive, with a focus on personal and professional growth. With a commitment to excellence, Kobiton provides ample opportunities for learning and development, enabling employees to expand their skill sets and stay up-to-date with the latest industry trends. Additionally, Kobiton offers a range of employee benefits and perks, further enhancing the overall work experience. Overall, working at Kobiton means being part of a dynamic team, making a meaningful impact in the mobile testing industry, and enjoying a fulfilling and rewarding career journey.

Requirements

Key Responsibilities

• Manage and drive the end-to-end renewal sales process for assigned accounts, with a focus on maximizing customer retention and revenue.
• Proactively engage with customers to discuss contract terms, identify potential risks, and address challenges before renewal deadlines.
• Negotiate and close multi-year renewals, balancing customer needs with company objectives.
• Apply Command of the Message principles in renewal and upsell conversations, focusing on customer value, positive business outcomes, and expansion opportunities.
• Collaborate with Account Executives, Customer Success, and Finance teams to ensure accurate contract execution and customer satisfaction.
• Maintain detailed records of renewal opportunities, pipeline, and forecasting within CRM.
• Identify and escalate at-risk renewals, collaborating cross-functionally to develop retention strategies.
• Provide feedback to leadership on market trends, customer needs, and competitive insights.

Requirements

Benefits

Kobiton is proud to be an equal opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.