Supervisor, Installation & Repair

Job Description

Job Description

Description :

Make an Impact. Lead a Team. Build Something That Lasts.

At Clearwave Fiber, we’re building more than a network — we’re building stronger communities. When people can connect, work, learn, and thrive, the entire community moves forward. That’s our purpose, and we back it up with action, accountability, and heart.

We are looking for an Installation & Repair Supervisor who takes charge, solves problems without drama, and leads from the front. This role is for someone who can coach a team, uphold standards, and roll up their sleeves when needed — all while delivering a consistently excellent customer experience.

If you thrive in fast-moving field environments, know your fiber from your coax, and can motivate a team to deliver quality work every time, this is your opportunity.

What You’ll Do

• Lead, coach, and support a team of skilled technicians responsible for installing and repairing voice, video, broadband, and fiber services.
• Oversee day-to-day field operations, scheduling, service orders, preventive maintenance, and troubleshooting.
• Ensure high-quality workmanship, safety compliance, and timely completion of work.
• Conduct quality control assessments and audits to keep work standards high and repeat truck rolls low.
• Serve as the go-between for Operations, Sales, Engineering, and Customers — keeping everyone aligned and informed.
• Analyze trouble tickets and productivity data to identify wins, gaps, and opportunities for improvement.
• Train and develop technicians on evolving fiber and fixed wireless technologies.
• Model professional behavior and create a team culture of accountability, pride, and ownership.
• Take part in hiring, performance feedback, coaching, and recognition.
• Maintain accurate reporting, inventory accountability, crew schedules, and compliance documentation.
• Jump in to support other Clearwave markets as needed.

Requirements : What You Bring

Physical & Work Environment

This is not a desk job. You will :

If you want a role where your work directly impacts customers and communities — and your leadership shapes the next generation of field technicians — this is your seat at the table.

Benefits :

Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions such as :

Additional Perks

Our Core Values :

Purpose - We are about more than ourselves.

Ownership - We are owners.

Courage - We embrace challenge.

Resourcefulness - We find a way.

Simplicity - We focus on what matters.

About us :

Clearwave Fiber, a 100% Fiber Optic Internet provider offering business, enterprise, and residential communications services, is expanding its network to reach new communities across the Midwest and Southeast regions. This new venture was formed from Hargray Fiber and Clearwave Communications. Clearwave Fiber has the financial backing of Cable One, GTCR, Stephens Capital, and The Pritzker Organization. Our Team of more than 400 colleagues is committed to delivering the most advanced technology and customer service. If you enjoy technology and are passionate about working with a new venture with strong investment partners, we’d like to invite you to consider joining us in this endeavor.

Pre-hire Processes :

Clearwave Fiber is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

EOE / Disability

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