Services Renewal Representative IV

Oracle Services Renewal Sales Representative

Drive the renewal of Oracle's contracts with existing customers. This Customer Success Services (CSS) North America Renewals Sales team is responsible for renewing contracts for specific Oracle products / support for small, mid-sized to large enterprise customers for regions all over North America. Apart from contract renewals, the team is also responsible for retaining and growing the contract base by upselling.

Responsibilities

Responsible for timely renewals for medium-sized to large customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

Manages contract renewal process for a defined territory. Retains customers and grows contracts by upselling. Educates customers on e-business practices and any associated contractual implications; Ensures timely support renewals for assigned territory (from existing small / medium-sized to large to strategic customers). Provides management with performance feedback; First-line management contact for customer escalations; Serves as a resource to other organizations for process and policy questions; Troubleshoots problems and escalates as necessary.

Qualifications

8+ years of experience in account management or related areas, services sales. Excellent communication and contract negotiation skills with a customer service focus. Consultative sales. Can exercise judgment, initiative, and discretion when providing solutions to customers. Strong analytical skills. SLED or Federal experience, a plus. Excellent research and problem-solving skills. Effectively manages time and priorities to meet service requirements. Able to apply knowledge and make decisions with minimal direction from management. Projects a positive, professional image. Takes initiative; and uses all available resources. Demonstrates ability to meet deadlines. Demonstrates ability to suggest and implement continual improvements. Demonstrates ability to work in collaboration with others to achieve goals. Proficient in Excel. Familiar with renewal sales cycle. Demonstrates ability to manage / work in various Oracle systems. Familiar with SaaS services.

Location

This is a remote role and you can be based anywhere in the US with domestic travel up to 25% as needed. Ideal locations are : San Antonio, TX; Houston, TX; San Francisco, CA; Pleasanton, CA; Redwood Shores, CA.

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only. US : Hiring Range in USD from $31.73 to $54.13 per hour; from : $66,000 to $112,600 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60 / 40. Oracle offers a comprehensive benefits package which includes the following : medical, dental, and vision insurance, short term disability and long term disability, life insurance and AD&D, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, voluntary benefits including auto, homeowner and pet insurance.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.