Lien Clearance Associate

Description

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Are you ready to make a real impact in a dynamic and collaborative environment? As a Lien Clearance Associate on our team, you'll help clients clear title issues, ensuring smooth and timely resolutions. This role offers growth potential, competitive benefits, and a supportive work-life balance with a flexible Monday-to-Friday schedule. If you thrive in a fast-paced setting, enjoy problem-solving, and are passionate about delivering exceptional customer service, this is the perfect opportunity for you!

This position offers shift options of 11:00 AM – 8:00 PM EST or 12:00 PM – 9:00 PM EST, with the opportunity to transition to a remote work arrangement following an initial training period at our Akron, OH or Pittsburgh, PA office.

What Makes This Opportunity Exciting:

• Make a Difference: Your work will directly contribute to clearing title issues and helping clients achieve their goals.
• Collaborative Environment: You'll work closely with various departments, customers, and external partners, fostering strong relationships and teamwork.
• Opportunities for Growth: This role offers the potential for professional development and advancement within a supportive and forward-thinking company.
• Competitive Compensation: We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for overtime.

Key Responsibilities:

• Analyze & Resolve: Review new files to determine lien clearance needs, order payoff demands, and resolve any title issues that arise.
• Client Communication: Notify customers of lien issues, and work with them and borrowers to resolve concerns quickly and efficiently.
• Collaboration & Coordination: Interact with lenders, to verify information and clear liens, coordinating with internal and external teams to ensure a smooth process.
• Proactive Problem-Solving: Monitor outstanding lien clearance issues, follow up consistently, and escalate problems to a supervisor when necessary.
• Adapt & Support: Assist with other tasks as assigned.

What We’re Looking For:

• Strong Communicator: You’ll interact with clients and internal teams daily, so excellent verbal and written communication skills are essential.
• Customer-Focused: You have a passion for delivering outstanding service and building lasting relationships.
• Detail-Oriented & Organized: Managing multiple projects with precision is second nature to you.
• Tech-Savvy: Proficiency in Microsoft Office Suite and Outlook is required.
• Team Player: You thrive in a collaborative environment, working closely with peers and supervisors to achieve common goals.

Physical/Mental Demands:

• Ability to maintain focus and perform under pressure.
• Willingness to work approved overtime when necessary.
• Frequent and repetitive typing is required.

#LI-MO1

Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans

• 401(k) plan with a discretionary company match

• Shareholder Purchase and Reinvestment Plan

• Basic life and accidental death and dismemberment insurance premium paid by the company

• Voluntary supplemental life insurance for employees, spouses and dependent children

• Fertility and Family Building Benefits

• Paid Disability benefits

• Paid time off programs

• 11 Company paid holidays per year

• Flexible spending account

• Health savings account (available to High Deductible Health Plan participants only)

• Employee Assistance Program

• Educational Assistance Program

• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance

• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge

• Transportation benefit plan for mass transit, parking and vanpool, in several markets