Electronic Health Records Analyst

Salary Range

$90,000-$125,000 annually

Workdays

Monday-Friday

Work Hours

8 : 00 am- 4 : 30 pm

About St. Anthony's

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's team and helps us create a future where all people flourish.

Principal Responsibility

The Data and Technology Management team provides technical support for St. Anthony's. The team supports the organizational use of computers, databases, printers, phones, printer / scanner / copiers, cloud-based applications, and performs user adds, moves and changes, and assists with new IT initiatives organization-wide. The Electronic Health Records (EHR) Support Analysts supports users operationally with ongoing implementation, configuration, utilization, and optimization of the Epic application. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties :

Essential Duties and Responsibilities

Program Administration and Operations

• Provide daily support to Epic applications users through troubleshooting, coaching, and consulting.
• Provide direct support to clinical, operations, billing, and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinic.
• Own user security including User Security Management, remote access, password resets, and ancillary application user credentials. Onboard new team members, including the creation of all credentials. (for IT applications associated with roles in Health Center Function I.e. Care Link, Sutter Link, Dignity)
• Identify, assess, and troubleshoot application and equipment issues with end users as they occur, owning the problem and seeing it through to full resolution. Refer issues that require additional assistance to the vendor and shepherd the vendor's ticketing system process through resolution.
• Maintain member-managed system setup such as preference lists (addition of diagnoses and procedures codes to the system), SmartPhrases, and Provider Master Files for the service area.
• Manage error queues and In Basket pools established for member organization.
• Collaborate with OCHIN and member oversight or advisory workgroups to optimize system use through the implementation of new Epic PM and EMR features and upgrades.
• Manage Jira tickets and collaborate with OCHIN to perform User Acceptance Testing on new features and upgrades associated with upcoming service packs and enhancement packs prior to implementation; communicate upcoming changes to internal staff.
• Monitor error work queues and error pools to assist end-users in clearing their folders.
• Review OCHIN communications and monitor system notifications
• Update, add, remove, or troubleshoot workstation and printer issues as needed. Request destination map updates as needed.
• Coordinate and provide all necessary training to new clinic staff and providers, including competency / efficiency training for existing users.
• Collaborate with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.
• Complete reports and all other paperwork neatly, legibly, and thoroughly.
• Enter data and information electronically as required. Looks up data and reports electronically through a database as requested.
• Understand and follow the organization's programs, policies, and procedures
• Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows, service delivery, and guest care and engagement.

Interdepartmental and Community Relationships, Collaboration, and Communication

Minimum Qualifications

St. Anthony's has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews. We are also proudly Catholic. Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all person's flourish.

People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.

St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership / veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.