Regional Director Customer Success - Midwest / Eastern US

Job Description

About the Company

Join smaXtec, a leader in cutting-edge dairy technology, and play a pivotal role in transforming how farmers manage herd health and productivity. We’re seeking an experienced Regional Director - Customer Success located in Midwest / Eastern US who is tech-savvy, with strong leadership experience and is knowledgeable about cow health to help our team support customers with smaXtec’s technology.

Responsibilities

• Hire & onboard new team members to proactively grow and maintain the Customer Success team of Dairy Management Advisors
• Coach & develop Dairy Management Advisors to provide exceptional customer service and consulting for new and existing customer base
• Oversee training and assist with installation of smaXtec at our customer’s premises
• Guide team members to effectively establish and maintain long-term customer relationships
• Manage team performance to support our customers with the implementation and use of our system
• Guide solution-oriented and expert advice for a wide range of customer inquiries
• Ensure representation of smaXtec at agricultural trade fairs and events
• Direct & monitor the efficient use of our CRM system by the Customer Success team
• Support the continuous development of our product by communicating valuable customer feedback

Qualifications

Pay range and compensation package

Competitive salary and comprehensive benefits package, including health, dental, vision coverage, 401(k) and paid time off.

We are an Equal Opportunity Employer