Assistant Front Office Manager

Are you a hospitality leader who thrives in a fast-paced, guest-centered environment? Do you love being on the floor, supporting your team and creating memorable experiences from the moment guests arrive? If so, we’d love to meet you.

The Essex Resort & Spa is seeking an Assistant Front Office Manager to help lead our dynamic Front Office team. This hands-on leadership role works closely with the Front Office Manager to ensure smooth, efficient and warm operations — all while delivering the exceptional service our guests know and love.

As a visible leader in our lobby, you’ll be actively engaged in Front Desk operations, supporting the team during peak periods, resolving guest concerns with professionalism and ensuring every interaction reflects our commitment to hospitality excellence.

Pay rate is $55,000 / year.

Key Responsibilities :

Guest Services & Operations :

• Actively participate in Front Desk operations, including covering shifts and assisting with check-ins, check-outs, and guest inquiries.
• Support the Front Office Manager in ensuring the Front Desk provides a welcoming, efficient, and professional guest experience.
• Resolve guest concerns promptly and professionally to maintain high satisfaction levels.
• Oversee the operation of the gift shop, sundry purchases, and bake case (beer, wine, espresso), ensuring product quality, accurate inventory, and attractive presentation.
• Serve as a visible leader in the lobby, assisting guests and supporting team members during peak times.
• Take a lead on guest services by assisting the Front Office Manager with post-stay survey & review responses. Use guest feedback and create strategies for improving the guest experience.

Staff Management :

Systems & Compliance :

Additional Responsibilities :

Benefits :

At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally.

Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements :

All employees at least 21 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 1 year of employment.

Property Benefits :

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

On Property Discounts :

Other Discounts :

Other Benefits :