Patient Services Specialist II #Full Time

Top Healthcare Provider Network

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors' practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Title : Patient Services Specialist II

The Patient Services Specialist II provides support to the departmental call center that handles large volumes of inquiries and requests from patients and customers for access / assistance in scheduling diagnostic or interventional radiology services, physician referral / appointments, and general information for the Department of Radiology. The Patient Services Specialist II is part of a team that delivers an exceptional patient experience through excellent customer service, empathy, and patience.

Job Responsibilities :

• Schedule appointment requests for diagnostic or interventional radiology services, per area of assigned responsibilities. Utilize existing tools to facilitate securing the right appointment with the right medical provider or team. Indicate special needs (e.g., special accommodation, interpreter, etc.).
• Communicate insurance participation, financial responsibility (if applicable), and time of service policy to patient population.
• Obtain patients' insurance and demographic information and ensure all obtained information is registered in Epic. Accurately complete required tasks and fields in pre-registration.
• Perform real-time insurance verification and interpret responses. Inform patients of insurance requirements for services provided. Escalate cases for resolution as appropriate.
• Collect pre-registration information to address outstanding Epic work queue accounts.
• Perform outbound calls to perform Epic referral scheduling.
• General faxing, filing, and mail sorting.
• Work on escalated cases with higher complexity as assigned.
• Help to mentor other Specialists to resolve complex issues / cases. Escalate such cases to Supervisor for resolution.
• Mentor assigned Patient Service Specialists on how to deliver excellent service to patients.
• Coordinate pre-procedure testing and clearances and ensure complete and accurate documentation of pertinent information in Epic.
• Escalate complex cases as needed to RNs to ensure successful remediation.
• Provide practice support by handling physician messages and work queues as assigned.
• Perform other related duties as assigned.

Job Qualifications :

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive benefit package to eligible employees; including healthcare and various other benefits including paid time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.