Outpatient Clinic Front Office Assistant FT

Job Description

Job Description

About the Role :

The Morgan Medical Center Outpatient Clinic Front Office Assistant plays a critical role in ensuring the smooth and efficient operation of the outpatient department. This position serves as the first point of contact for patients, providing exceptional customer service and facilitating a welcoming environment. The assistant is responsible for managing patient check-ins, scheduling appointments, and maintaining accurate patient records, which directly impacts patient satisfaction and clinic workflow. By coordinating communication between patients, medical staff, and administrative teams, this role supports the delivery of high-quality healthcare services. Ultimately, the Front Office Assistant contributes to the overall success of the medical center by enhancing operational efficiency and patient experience.

Minimum Qualifications :

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting preferred.
• Basic knowledge of medical terminology and healthcare administrative processes.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong communication, able to multi task and interpersonal skills.

Preferred Qualifications :

Responsibilities :

Skills :

The Front Office Assistant utilizes strong organizational skills daily to manage patient appointments and maintain accurate records, ensuring seamless clinic operations. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance representatives, fostering clear and compassionate exchanges. Proficiency with electronic health record systems and office software enables efficient data entry, scheduling, and information retrieval. Problem-solving skills help address patient concerns and resolve scheduling conflicts promptly. Additionally, attention to detail and knowledge of healthcare regulations ensure compliance and protect patient confidentiality throughout all administrative processes.

Summary of FT benefits available :

It’s a new day for health care in Morgan County!

With the opening of our new hospital, advanced care is closer than ever. From highly trained physicians and nurses to modern facilities and technology, the new Morgan Medical Center offers exceptional hospital care with all the comforts of home. We invite you to visit us and experience the difference.

The opening of the new Morgan Medical Center means advanced care is closer than ever before. In addition to our ongoing clinical collaboration with Piedmont Athens Regional Medical Center, which will provide access to more physicians and specialists, a number of important services are available right here in Morgan County.

~ Emergency patients can take comfort knowing that they are being treated at a Level IV Trauma Center

~ As one of only eight hospitals in Georgia designated as a Remote Treatment Stroke Center, our ER is equipped to deliver

life-saving diagnostic and emergency care to stroke patients.

~ Our transitional care / swing bed program provides specialized care to patients recuperating from surgery, stroke or other acute-care visits before transitioning home or to an extended care facility.

~ Our imaging department offers 3-D mammography, the latest innovation in breast cancer detection.

~ From minor surgery to emergency care for a critical illness such as heart attack or stroke, our dedicated team is ready to provide the care our patients need when they need it – all near the comforts of home.

We are a 25-bed Critical Access Hospital located in Madison, GA.

Serving Morgan County and the Surrounding areas since 1960.