Permit Operations Lead (Fully Remote)

Job Description

Job Description

🚀 About PermitFlow

PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market.

Our platform automates the slow, manual permitting process for builders, handling everything from jurisdiction research to application preparation, submission, and real-time tracking. By turning fragmented regulations and workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence.

We've raised over $36.5M with Kleiner Perkins leading our Series A, with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, Uber, and more.

We are a team of architects, engineers, permitting experts, and product builders who know the pain of pre-construction firsthand and are committed to solving it. Demand is growing faster than we can keep up, and we’re looking for top talent to help us scale.

✋ Who you are?

Construction Permitting Expert : You have extensive hands-on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle. To be successful at this role will require excitement about this space and the construction industry at large.

Customer-Centric : You excel at building and maintaining strong customer relationships, understanding your customers’ unique needs, and identifying how PermitFlow can support their success and growth.

Team Player : You’re a crucial contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment.

Analytical Thinker : Data-driven decision-making is your specialty. You are skilled at gathering, interpreting, and leveraging data to enhance customer conversations and improve processes.

✅ What You’ll Do :

Manage the Permit Process : Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities.

Ensure Compliance and Accuracy : Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities.

Monitor and Expedite Approvals : Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible.

Customer Point of Contact : Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements.

Generate Reports : Produce detailed reports on permit progress, providing regular updates to customers and stakeholders.

Optimize Processes : Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.

🙌 Qualifications & Fit :

5+ years of relevant experience : Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment.

Comprehensive knowledge : Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions.

Multi-state expertise : Experience working on permitting projects across multiple states or regions is highly preferred.

Exceptional project management skills : Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail.

Outstanding communication : Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs.

Leadership experience : 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development.

Customer-centric mindset : Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle.

Critical thinker and problem-solver : Ability to remain calm under pressure, quickly assess challenges, and find effective solutions.

💙 Benefits : 📈 Equity packages

💰 Competitive Salary ($USD)

🩺 100% Paid health, dental & vision coverage

💻 Company issued laptop

🎧 Home office & equipment stipend

🎤 Team building events

🌴 Unlimited PTO

📋 Interview Process :

Initial assessment, 30 minutes

Recruiter interview, 20 minutes

Permitting take-home challenge, 1-3 hours, 3 day time limit

Hiring Manager interview, 30 minutes

Second Hiring Manager interview, 30 minutes

Offer!

Compensation Range : $70K - $100K