Technology Support Specialist II

Technology Support Specialist II

Classification : Technology Support Specialist II

Department : Geological Sciences

Sub-Division :

Salary Range : $5,787 - $6,448 per month

Appointment Type : Ongoing

Time Base : Full Time

Work Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM

About CSUF

Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and has grown to serve more than 43,000 students. The University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development. We are dedicated to student success through innovative, high-impact educational experiences and robust support programs. We invest in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development. As a member of the Titan Community, you'll have access to campus resources and experiences including the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden, cultural performances at the Clayes Performing Arts Center, Titan Athletics events, the Titan Recreation Center, and our Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are a driven comprehensive University focused on shaping the future of education and fostering a diverse community that upholds inclusive excellence and an environment free from discrimination. We welcome individuals from various career disciplines that share the University's mission and core values.

About the Position

The College of Natural Sciences and Mathematics (NSM) is one of eight colleges at CSUF and contains five departments. The college offers baccalaureate degrees in all disciplines and master's degrees in biological science, chemistry, geology, physics and mathematics. We seek an exceptional individual to join our Geological Sciences team as the Technology Support Specialist II. The ideal candidate should have a positive attitude and an active, energetic mind with highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

The Technology Support Specialist II provides consultative support and training to approximately 21 tenure-track and part-time faculty, twenty graduate students, ninety-five majors, and over 1,500 total student enrollment. It plays a pivotal role in ensuring the seamless operation, security, and innovation of the department's technology infrastructure. It provides high-level technical support to faculty, staff, and students across Windows and Mac environments, offering consultative assistance, training, and recommendations on emerging technologies that support teaching, research, and administrative functions.

Core responsibilities include the installation, configuration, and maintenance of a wide range of applications, network systems, databases, and departmental hardware such as computers, printers, and plotters. It manages and maintains departmental computer labs, smart classrooms, and servers, ensuring daily backups, system upgrades, and security protocols to minimize downtime and protect data integrity. It also supports the development and maintenance of departmental templates, digital displays, and databases (including the Alumni database), and acts as a liaison between the department and campus-wide Information Technology (IT) services. It leads the design, maintenance, and administration of departmental websites and web servers, regularly collecting and analyzing user data for continuous improvement.

Training is a key component of the role, involving the creation of user documentation, tutorials, and delivery of in-person or remote training sessions to help users effectively utilize departmental technologies. It coordinates the procurement of IT-related equipment and services, managing purchasing workflows from requisition to reconciliation. With a strong emphasis on collaboration, problem-solving, and proactive support, this position ensures the department's technology ecosystem operates efficiently and evolves with the changing needs of academic and research environments. Other duties assigned.

Essential Qualifications

• Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience may be substituted on a year-for-year basis. An advanced degree may substitute for the required experience on a year-for-year basis.
• Under general supervision, provides professional technical support and expertise. Diagnoses and resolves complex hardware and software issues; manages less complex technology support projects; provides guidance and training to users and technology support staff.
• Uses proficient troubleshooting techniques. Works independently on most day-to-day assignments with general supervision on new assignments or projects. Handles multiple priorities and is accountable for own results.
• Strong knowledge of hardware and software troubleshooting, network connectivity, server administration, and system troubleshooting.
• Ability to apply consultative skills to assess user needs and provide appropriate technology support. Strong organizational, communication, and interpersonal skills; ability to present technical information clearly and produce education materials. Strong analytical skills for evaluating technology and deploying updates. Ability to provide direction and training to others. Proficiency with applicable software or technology systems. Knowledge of university policies, data needs, and data privacy regulations.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. CSU is an equal opportunity employer that prohibits discrimination based on race, sex, color, ethnicity, national origin, or any other protected status. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. The position may be subject to changes resulting from the implementation of a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude continued employment. Online application / resume must be received by the final filing date. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).

Application Deadline

Nov 06, 2025 (9 : 00 PM)

Apply online at : [not included : external link]

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