Director of Account Management

A company is looking for a Senior Manager of Account Management / Customer Success.

Key Responsibilities

Lead and scale a high-performing Account Management and Customer Success team

Own Net Revenue Retention (NRR) and manage upsell / renewal quotas

Standardize success planning and optimize processes for customer engagement

Required Qualifications

6+ years in Account Management, Customer Success, or Sales, with 2+ years in a leadership role

Proven success in managing renewal and upsell targets in a SaaS or tech environment

Experience in reducing churn and increasing expansion through strategic initiatives

Strong cross-functional leadership and analytical skills

Proficiency with CRM and Customer Success platforms