Vice President of Field Service Rocky Hill, CT

Vice President of Field Service

Location : Northeast Territory - Covering Philadelphia PA, Hartford CT, Boston MA, Pittsburgh PA, Cleveland OH, Columbus OH, Baltimore MD | Travel ~40%

Supporting : 30 Locations, 12 Directors, 125 employees

Pay Range : $155,000 to $175,000. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

Be a Leader in Transforming Lives. Join Numotion.

At Numotion, we empower people with disabilities to actively participate in life through customized mobility and medical solutions. As the nation's leading provider of Complex Rehabilitation Technology (CRT), we help thousands of individuals each year live with greater independence, dignity, and purpose. Our success is driven by a passionate team and a commitment to diversity, equity, and inclusion.

We're searching for an experienced, forward-thinking Vice President of Field Service to lead and scale our service operations across a major U.S. territory. This is a pivotal executive role responsible for driving customer satisfaction, operational excellence, employee engagement, and business growth.

What You'll Do

As the VP of Field Service, you will :

• Lead and inspire a high-performing regional service team across multiple branch locations.
• Define and implement service strategies that improve quality, efficiency, and customer satisfaction.
• Oversee operational budgets, KPIs, and long-term business objectives to ensure profitability and growth.
• Champion process standardization by deploying best practices in repair and service across your territory.
• Collaborate with Sales and Operations leadership to deliver a seamless, high-quality customer experience.
• Serve as a thought leader by staying informed on CRT industry trends, funding models, and healthcare compliance requirements.
• Foster a culture of inclusion, accountability, and continuous improvement across your teams.

What You Bring

Required Qualifications :

Preferred Experience & Skills :

Physical Work Requirements :

Why Numotion?

Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.