Legal Customer Service Representative I

Legal Customer Service Representative I

Location : Oklahoma City, OK, US, 73120

Company : Loves Travel Stops & Country Store

TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

Benefits : Fuel Your Growth with Love's - company funded tuition assistance program, Paid Time Off, Flexible Scheduling, 401(k) 100% Match up to 5%, Medical / Dental / Vision Insurance after 30 days, Competitive Pay, Career Development, Hiring Immediately, Remote

Job Functions

Provide excellent customer service for members, attorneys, and associates through quality inbound and outbound phone calls

Achieve and maintain a maximum 6 minute average call handle time

Handle a minimum of 7 inbound calls an hour, outbound calls as necessary

Utilize a maximum of 30 minutes in Follow-Up status

Obtain specific information about membership and input into TVC personal portal

Precisely note member files that accurately reflects the interaction

Clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation

Support translation of inbound and outbound phone calls, document, and e-mail on behalf of members, attorneys, courts, associates, and / or providers from one language to another as required

Perform all other duties as assigned and required

Complete assigned training material to company standards

Achieve and maintain effective, responsive, and prompt communications with Manager, Supervisor and staff through virtual channels

Report directly to Supervisor prior to scheduled shift for unplanned leave or emergencies

Maintain good attendance by being present and available during assigned shifts

Submit planned leave requests 6 or more business days prior to the time being requested

Stay aware of TVC Pro-Driver policies, plans, services, and procedures

Experience and Qualifications

High School Diploma (or GED) required (or relevant work experience)

2+ years customer service experience

Must be fluent in English

Working knowledge of MSOffice, data entry applications and conducting internet searches

Keying speed of a minimum of 35 WPM

Skills and Physical Demands

Exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills

Ability to work independently and with a team in a fast-paced environment

Fluent in virtual communications. (Emails, Instant Messaging and Calls)

Familiarity with legal terms is a plus

Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.