FT Operations Supervisor Customer Service

Category / Area of Expertise : Retail Operations

Job Requisition : 466553

Address : USA-ME-Millinocket-843 Central Avenue

Store Code : Store 08155 Management (7241558)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

PRIMARY PURPOSE

Lead the Customer Service Team and assist the Assistant Store Manager - Center Store and Customer Service in maintaining department operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy.

DUTIES AND RESPONSIBILITIES

• Lead the Customer Service Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager - Center store and Customer Service.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
• Maintain accurate records and assist in making sure all yearly certifications are up to date.
• Utilize company tools such as : financial reports, scheduling, productivity, ordering and business information systems.
• Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.
• Use good judgment in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies, established standard practices and legal requirements.
• Perform all other duties and projects as assigned.

QUALIFICATIONS

Physical Requirements

Salary range is between $ 21.75 - $31.60 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.