Smart Device Technical Support Representative

Technical Customer Service Representative - 5 Open Positions (Smart Device Technical Support Representative) Onsite | $21 / hr | Full-Time | Training Schedule : 8-5 | Shifts Between 7am-7pm CornerStone Technology Talent Services is seeking Smart Device / Technical Support Representatives to support a rapidly growing technology-driven insurance partner. This is a full-time onsite role for individuals who enjoy helping customers navigate mobile apps, smart-home style devices, and guided digital processes. This position blends customer service with hands-on technical problem solving. You'll assist homeowners with app setup, device connectivity, troubleshooting steps, and guided inspection workflows-all while delivering a clear, supportive, and professional experience. Key Responsibilities Review digital inspection images for accuracy and quality standards Walk customers through mobile app setup and device pairing Troubleshoot Wi-Fi connectivity, sensors, alerts, and hardware functionality Provide step-by-step technical support by phone, email, and text Document all interactions and contribute to improving internal processes Maintain a calm, professional, and customer-first approach in every interaction What You Bring Experience in tech support, help desk, customer service, or smart-home / IoT troubleshooting Ability to break down technical steps for non-technical users Strong written and verbal communication skills High attention to detail and ability to multitask Comfortable working fully onsite with rotating shifts after training Compensation & Details Pay : $21 / hr Training : 8am-5pm (onsite) Shifts After Training : Assigned between 7am-7pm Interview Process : Meet TTS Recruiter then Client Two rounds (HR & Hiring Manager) If you enjoy solving problems, supporting customers, and working with emerging consumer technology, we want to hear from you. Apply today to join a growing, fast-paced environment with long-term career potential. Email resume to TTS@CornerStoneStaffing.com