Product Design Director, Rewards and Benefits

Product Design Director, Rewards and Benefits

Capital One is seeking a Product Design Director to lead our Rewards and Benefits team, part of the Experience Design organization.

The Premium Design team sets the bar for Capital One’s high‑spender customer experience ecosystem, revolving around highly useful, personalized, and high‑stakes products. This role will drive differentiated vision and lead teams to craft exceptional end‑to‑end web to native experiences.

You will work closely with craft leads, designers, researchers and cross‑functional teams to push creative boundaries while ensuring business impact and customer value.

We champion a thriving environment of collaboration, authenticity and healthy critique in which we honor diversity of thought, create a culture of belonging, and elevate one another.

Role Expectations

As a Director of Rewards and Benefits experiences, you’ll lead a talented, cross‑disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high‑impact, highly complex projects and defining and driving design strategy that informs the higher‑level vision of the organization and aligns to business objectives.

Key Competencies

Leadership : Create a positive and inclusive team environment and set a vision for an inclusive, collaborative culture.

Human‑Centered : Champion voices of customers and partners, modeling a mindset that business and customer outcomes are complementary.

Business‑Focused : Apply relevant insights to shape how Design should engage and solve business challenges.

Problem‑Solving : Leverage technical advances and data capabilities to influence outcomes.

Collaboration : Connect dots across teams, portfolios, platforms and LOBs to drive coherent experiences.

Communication : Present work across levels, influencing senior stakeholders.

Basic Qualifications

At least 8 years of experience in product design role.

At least 3 years of experience leading design teams.

Preferred Qualifications

At least 10 years of experience in product design role.

At least 5 years of experience leading design teams.

Experience in a design toolkit that spans product design, service design, design strategy and content design.

Experience leading product design teams across UX, UI, strategy, content and research.

Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines.

Experience working within a design system.

Proficiency with web and mobile technologies and platforms.

Expertise with design and prototyping tools such as Figma.

Experience managing an interdisciplinary design team.

Proficiency in business case development, grounding product and user experience decisions to business value.

Exceptional written and verbal communication skills.

Exceptional interpersonal skills and relationship building across complex organizations.

Exceptional people management and development skills.

Compensation

McLean, VA : $226,000 – $257,900 for Director, Design. New York, NY : $246,500 – $281,300 for Director, Design.

Benefits

Capital One offers a comprehensive suite of benefits that support your total well‑being. Learn more at the Capital One Careers website.

Employment Authorization

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, disability / veteran), committed to non‑discrimination in compliance with federal, state, and local laws. Capital One promotes a drug‑free workplace. We will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws. For accommodations, contact Capital One Recruiting.

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