Client Engagement Specialist (Mission Valley), Safe Parking Program

Position Overview

JFS is looking for a compassionate, mission-driven individual to join the Safe Parking Program team as the Client Engagement Specialist. In this role, you have the opportunity to use your Communicational Resource Navigating skills and your service to underserved / unhoused individuals and families to make a meaningful difference in your community and help change lives across San Diego. The Client Engagement Specialist plays an integral role on the team and supports the entire agency by creating a welcoming environment for families experiencing homelessness to enroll in the Mission Valley lot. This position reports directly to the Site Supervisor and works closely with the Site Supervisor and the rest of the Safe Parking team.

Responsibilities

• Creates a welcoming environment for all Safe Parking participants, current and potential
• Guide Participants to their parking location as they enter lot
• Completes intake tours, paperwork, and data entry into ETOi database
• Complete all agency logs and incident reports in a timely manner
• Appropriately communicate any concerns or issues to supervisor
• Assist participants with resources for basic needs or programmatic guideline clarification
• Ensure programmatic guidelines are being upheld and followed
• Conduct daily / nightly attendance checks
• Assist in mediating and resolving client concerns
• Provide immediate and professional response to any security / safety emergency or disturbance within the Safe Parking site
• Treat the parking lot like its home : know everyone who comes in and goes out, knows the needs of the clients and ensure they are connected to someone to get help
• Must be alert and active during your shift
• Perform other duties as assigned

Skills / Experience / Abilities That Are a Must-Have

Skills / Abilities We'd Like You to Have

Physical Requirements

Important Notice

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego

Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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