Customer Service- Assistant Manager

Overview

The Assistant Customer Service Manager provides support to the front end by assisting the Customer Service Manager in overseeing the daily front end operations of the store and ensuring customer satisfaction by providing skill development and on-the-job training for all front end associates. This person supports established company policies and standards to ensure that programs, procedures and policies are followed. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere while treating each and every customer and associate like one of the family!

Starting pay : $19.40 per hour

Minimum Qualifications

• Must be passionate about people and committed to customer service excellence!
• Successful experience of company training programs.
• Display initiative, work with limited supervision, make decisions, provide direction and use sound judgment to act upon opportunities to solve problems.
• Must be detail oriented, organized, confident, and demonstrate excellent communication skills.
• Demonstrated ability to work with people of various backgrounds, personality traits and levels of authority to accomplish company goals.
• Must be ServSafe certified.
• Must meet federal, state, and local age regulations in regards to the sale of alcohol and tobacco.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Ability to use computer programs and applications pertinent to front end operations.
• Must be authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

Secondary Job Functions :

Physical Demands :

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Safety Risk Factors

Machines, tools, and equipment utilized : Alarm systems, scanner, scales, adding machine, cash register, shopping cart, POS system, phones / paging system, store computer system, bagging supplies, approved cleaning supplies, U-Boat, safety cutters.

Repetitive Action : Continuous movement of the entire body.

Working Conditions : Working environment is inside and may be outside in cold or hot temperatures that may be wet or humid.

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