FT Manager Customer Service (Back Up)

At Food LionAssociates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion and in return we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

JOB DESCRIPTION

Count on me We know what to do we make it easy we do our part and we care!

Job Title : Customer Service Manager

Success Factors Job Code :

Department : Front End

Reports To : Store Manager

Primary Purpose :

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team all associates in the store and throughout the organization.

Duties and Responsibilities :

• Manage all Front End operations including Service Center Self-Checkout and Food Lion To-Go if applicable
• Hire train and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
• Support the achievement of budgeted financials operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast easy flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers expectations
• Control store expenses through proper ordering care for supplies and equipment
• Understand and use company tools such as; financial reports average cost inventory system (ACIS) scheduling productivity ordering (CAO) business information systems and Food Lion To-Go applications
• Perform duties that ensure department appearance quality variety workplace safety food safety and department sanitation are consistently maintained
• Ensure Front End schedules including Food Lion To-Go are written per standards to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment including Food Lion To-Go equipment and place service calls in an efficient manner which doesnt stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink ensure inventory including money and monetary assets are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local state and federal regulations
• Adheres to all company guidelines policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

Qualifications :

Physical Requirements :

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including pregnancy childbirth and related conditions) national origin age disability sexual orientation veteran status gender identity or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process please contact our Recruiting Department

Required Experience :

Manager

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1