Donor Relations Account Manager

Location : Wenatchee, Tri-Cities (Kennewick, Pasco, Richland)

Department : National Donor Services

Job Type : Full-Time

Shift : Monday-Friday, Full Time, Additional Time as Needed

Travel : 70%-day travel in the field and 10% overnight based on the assigned territory

How you will contribute to LifeNet Health's success :

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization ("OPO") and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.

Donor Relations Account Manager role :

The Donor Relations Account Manager promotes, builds, and manages tissue donation and recovery programs throughout a designated territory. In this role, the person will display the highest degree of integrity, honesty, knowledge, and respect for the purpose of tissue donation and transplantation. The Donor Relations Account Manager will possess consultative and new business development skills combined with in-depth knowledge of donation best practices to achieve the necessary supply of donated tissue, customer retention objectives, and new business development goals. This individual will be a resource for customers, donation partners, and / or stakeholders such as hospitals, hospices, funeral homes, medical examiners, law enforcement agencies, donor families, and organ procurement and eye bank organizations.

What you'll do :

• Service Plan Implementation : Manages the service plan implementation for existing LifeNet Health Donation Partners, including events and / or meetings and key marketing and public relations events. Provides training to educate Donation Partners on the donation process, changes in technology, best practices for donation consent, and updated procedures in relation to tissue banking. Manages specific programs and / or initiatives such as LEAN initiatives to assess and improve LNH overall access to clinical tissue and other specific requests for research tissue that may arise. Conducts rounds with Donation Partners and assists with OPO / Recovery Agency development as needed to increase tissue donation and education.
• Account Management : Manages accounts to build and guide key relationships in assigned hospital system and / or recovery agencies, with Executive Leadership Teams (CEO, CNO, CCO, VP etc.), Risk Managers, Quality departments, Nurse Managers (ER, ICU, OR etc.), Chaplains, and / or other administrative offices within the assigned Tissue Recovery Agency or Referral Facility.
• Business Relationships : Develops a broad base of support for LifeNet Health's products and services by maintaining quarterly contact with clinicians, medical examiners, funeral home partners, coroners, recovery agency and hospital decision makers. Works in conjunction with LifeNet Health Bio-Implant Specialists to tie existing and potential distribution opportunities in target hospitals or recovery agency for conversion and / or maintenance of the existing referral process. Collaborates with donation partners such as Organ Procurement Organizations (OPO) and eye banks.
• Continuous Improvement and Reporting : Provides statistical reports for each contracted hospital for the hospital to stay within the Centers for Medicare and Medicaid Services (CMS) and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) compliance standards in relation to tissue donation. Assists hospitals and recovery agencies with process improvement through continuous development and refinement of policies and procedures that maximize tissue donation or recovery in conjunction with industry standards, federal laws, and state laws. Reviews tissue donation data with key Executive Leadership partners on a yearly basis and / or as established by the referral agency. Reports on assigned territory activity, growth opportunities, and competitive analysis to management. Updates data / contacts into LifeNet Health tracking system on key developments, contacts, meetings, and events.
• Communication : Partners with LifeNet Health tissue recovery department to resolve any hospital, funeral home, medical examiner (ME), coroner, hospice or other partnership complaints as well as to provide marketing and professional education. Supports the LifeNet Health Funeral Home Advisory Board to ensure industry best practice feedback and collaboration. Assists in obtaining electronic medical records (EMR) for tissue recovery and quality assurance staff as needed. Establishes communication and procedures for obtaining current and future EMR records for hospitals and other partners in an assigned territory.
• Strategic Planning : Develops effective marketing tools and strategic business plans in order to maximize tissue donation in assigned region. Collaborates with marketing and public relation firms to develop marketing and communication initiatives as they relate to community education and donation awareness. Performs community education through Donate Life programs.

What you'll bring (Minimum Requirements) :

Preferred :

Nice to have (Knowledge Skills and Abilities) :

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won't find another company with a culture as strong as ours.

Benefits :

SALARY :

SALES : $75,841 - $158,001

The pay rate for the successful candidate for this remote role will depend on the candidate's qualifications, prior experience, and geographical location. The pay range for this position is $75,841 annually (entry-level qualifications) to $101,121 annually (experienced in this role). This position is also eligible for an annual bonus based on certain criteria being met. Actual compensation may be higher based on the successful candidate's knowledge and experience.

All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law. Further, nothing in this posting is intended to alter the "at will" relationship of a successful candidate and this posting does not constitute a specific promise.

EEO Statement :

LifeNet Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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