Full Time Scheduling Manager

Scheduling Manager

Right at Home Northwest Indiana is rapidly expanding. Right at Home, is a major home care agency and we are seeking a Scheduling Manager. The Scheduling Manager will report directly to the Operations Manager. The Right Candidate will have the primary responsibility of developing, communicating, coordinating, and managing caregiver and client schedules to ensure a perfect match. Right at Home Northwest Indiana has a client base in Lake, Porter and LaPorte counties. We value all of our caregivers and staff and we believe in recognizing our staff for their accomplishments. In addition to a competitive pay package, the Scheduling Manager will be eligible for quarterly bonuses. Right at Home also provides medical benefits to all eligible full time employees. Right at Home has a great culture. Our business is growing quickly and the Scheduling Manager will have the opportunity to be a part of something very special.

The Scheduling Manager is a dynamic problem-solver who is proactive, highly organized, an effective communicator, and has the ability to thrive in a fast-paced environment. This position will serve as a key liaison between office staff, clients, and caregivers. The primary responsibility of the Scheduling Manager is to develop and communicate caregiver schedules to meet the ongoing needs of our clients. The Scheduling Manager also supports the supervision of caregivers to maintain the "gold standard" of home care in Northwest Indiana, which Right at Home has come to represent. This position also entails supervising caregivers by conducting performance reviews, enforcing company policy, and conflict resolution.

Responsibilities :

• Develop, coordinate, manage, and maintain all client / caregiver schedules using our scheduling software.
• Consult with leadership to ensure schedules are appropriate to meet client needs.
• Review caregiver skill set, availability, preferences, and geographic information to appropriately match caregivers with existing and new clients.
• Adjust schedules as needed when changes in clients' conditions warrant increases or decreases in service or changes to regular schedules. Document all changes as needed.
• Triage phone calls, communicating with office staff and caregiving staff to ensure client needs are met.
• Notify leadership of quality assurance issues promptly.
• Supervise, guide, and direct caregivers providing direct client care services, while accurately documenting and reporting caregiver job performance.
• Conduct caregiver performance reviews uphold company policy, and conflict resolution.
• Maintain client and caregiver confidentiality at all times.
• Other duties as assigned.

Skills and abilities :

Requirements :

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Right at Home's mission is simple...to improve the quality of life for those we serve. Our caregivers and care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

At Right at Home, YOU will help improve the quality of life for those we serve. If you are : compassionate, empathetic, reliable, determined and are focused on others...than you have found the "Right Home".

We look forward to working with you and will continuously strive to fulfill our promises!