Guest Experience Associate

Job Description

Job Description

The National Veterans Memorial and Museum (NVMM) in Columbus, Ohio, represents a national initiative of profound importance for our nation’s 20+ million living Veterans. Envisioned by the late Senator John Glenn (1921-2016), Colonel, U.S. Marine Corps (Retired), as a gathering place for Veterans across the country, the museum opened to the public on October 27, 2018. NVMM presents the Veteran experience through the lens of personal stories and life-changing experiences from which guests will be inspired to learn more about our country’s history and actively engage in their own communities as informed citizens. Today, the NVMM connects and impacts lives nationwide through live, virtual and hybrid programming.

POSITION OVERVIEW

As a member of the Guest Experience team, the Guest Experience Associate provides a variety of ticket services at the NVMM welcome desk. This includes facilitating ticket sales and entry into the museum, engaging, and interacting with guests, providing exceptional customer service. This position reports directly to the Guest Experience Supervisor.

MAJOR DUTIES AND RESPONSIBILITIES

• Sell tickets to guests in a professional and courteous manner while also providing exceptional customer service and responding to guest inquiries
• Provide accurate information about the acquisition and usage of NVMM tickets.
• Assist guests who have reserved their tickets in advance, either online or via group sales.
• Adhere to all NVMM policies, procedures, operating systems and standards.
• Provide information to guests regarding services offered by NVMM. These services may include but are not limited to : parking, tours, retail and concessions, programming, and membership.
• Accurately and empathetically answer guest questions or concerns promptly by efficiently utilizing information provided during training.
• Actively listen to guest feedback regarding NVMM and its exhibitions, programming, and offerings Respond to guests with care and reflection, and filter feedback to NVMM management.
• Provide support to other departments as needed, when assigned by the Guest Experience Supervisors These may include but are not limited to : Special Events, Membership, and Advancement.
• Attend meetings and job-specific training for Guest Experience personnel as requested.
• Perform other duties as assigned by the Guest Experience Supervisors.

In the performance of their major duties and responsibilities, all employees of the organization are expected to fulfill the following :

QUALIFICATIONS

This role requires strong communication, professionalism, and dedication to a collaborative environment. All staff must uphold the Museum’s cultural values of honoring veterans, their stories, and legacies while inspiring service to positively impact all communities. Together, we foster an inclusive, respectful, and unified team environment.

COMPENSATION

This is a part-time position earning $16.00 per hour. Guest Experience Associates are regularly scheduled to work shifts (min. 4 hours) during the museum’s operating hours (Wednesday - Sunday, 10am - 5pm). Schedules are flexible based on staffing needs and employee availability.

NVMM APPLICATION PROCESS

For consideration, please click on the link provided. Applications will be accepted for this position until filled. Only selected qualified candidates will be contacted for an interview. No phone calls will be accepted. The successful candidate must pass a background check and drug test. Although the State of Ohio has legalized recreational marijuana, it remains illegal under federal law and will constitute a positive drug test for purposes of employment with NVMM.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The NVMM is an equal opportunity employer and does not discriminate against any applicant for employment or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, gender identity, or military veteran status.

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