Special Event Sales Manager

Job Description

Job Description

GENERAL PURPOSE :

Responsible for all aspects of the catering sales process including pursuing new business and developing special events for new and existing Members, guests, or clients. Responsible for engaging in event coordination and execution with a focus on detail, quality presentation, consistency, and attentiveness, as part of the service principles.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO :

• Approach all interaction with Members, guests, and colleagues in a courteous, service-oriented manner; demonstrate ability to interact and cooperate with management and co-workers
• Maintain contact with clients and builds effective relationships to ensure high levels of guest satisfaction; delivers exceptional client services to Members and guests at all times
• Assist in the preparation of the annual budget and monthly forecasting to increase the profitability of the banquet operation
• Develop a sales strategy, including the use of online marketing and social media outlets, to penetrate new markets, gain new business, and ensure attainment of company sales goals
• Attend and participate in relevant networking opportunities and keep current with trends; represent the Club during community events
• Pursue client leads and prospects through cold calling and site visits
• Handle catering and event inquiries and ensure timely follow up on same business day
• Meet with clients to work out the details of their events; give property tours while highlighting the features of the Club and available services; attend food tastings as needed
• Create and conduct proposal presentations and Request for Proposal (RFP) responses
• Work with Chef and F&B department to develop creative food and beverage offerings when needed
• Maintain thorough understanding of Club amenities and food & beverage offerings
• Understand and translate client needs and special requests to BEOs, confirming all details relative to group functions with meeting / banquet planners
• Manage event administrative requirements and logistics by developing and adhering to all contracts and confirmed agreements
• Work with the Banquet Manager and F&B department to schedule and coordinate staffing requirements for special events and functions
• Ensure successful operation of guest functions through strong communication, attention to detail, and acting as onsite management presence as needed
• Work with the Banquet Manager to inspect final layout and set-up prior to the start of each event; ensure the correct appearance and cleanliness of all items as outlined on the BEO
• Coordinate with Banquet Manager to hold pre-function meetings with banquet staff to ensure excellent event service
• Stay present during events to greet guests and oversee the event service
• Provide timely feedback to department heads regarding account performance
• Keep General Manager informed of issues as they arise
• Make suggestions and develop improvements in banquet service procedures
• Prepare invoices / statements following each event and submit to accounting department
• Provide reports and other information necessary to ensure accurate Sales / Catering metrics are available
• Compose thank you letters for each event and deliver to client within two weeks of event
• Act as representative of the Club by maintaining crisp, clean personal appearance and speaking on behalf of the Club with accuracy and professionalism
• Attend and participate in relevant meetings as required / requested
• Adhere to all company policies, procedures, business ethics codes, and applicable laws
• Perform all duties in accordance with Club expectations
• Perform other duties as assigned

QUALIFICATIONS & SKILLS :

EXPERIENCE & EDUCATION :

PHYSICAL REQUIREMENTS :

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please : No phone calls or walk-ins. Apply online only.

Job Posted by ApplicantPro