A company is looking for a Call Center Representative to join their high-volume call center team.
Key Responsibilities
Provide accurate information to customers regarding disability claim status
Make outbound calls to gather required information from clients about their cases
Access various disability processing systems to research and resolve inquiries
Required Qualifications
Two (2) years of high-volume call center experience
Two (2) years of customer service / sales experience preferred
Strong computer knowledge with excellent typing skills (minimum 50 WPM)
Commitment to strong attendance
Ability to handle high call volume and deescalate conflict situations
Call Center Representative • Jackson Heights, New York, United States
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