Late Stage Collection Specialist

Late-Stage Collections Specialist

NewLane Finance Company ("NewLane") is a commercial equipment finance company, serving small and mid-size businesses nationwide. Our mantra is "business lending done right", and our strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses with unmatched levels of speed, convenience, and customer service. Our products and services are offered to businesses primarily through financing programs with equipment manufacturers, distributors, and dealers. NewLane is a subsidiary of WSFS Bank, a $20+ billion financial organization.

NewLane is immediately seeking an experienced Late-Stage Collections Specialist with strong skills in, but not limited to, ability to achieve targeted delinquency goals, effective communication, ability to identify issues and provide solutions, attentiveness, and time management. The successful candidate will also possess an energetic, courteous, and professional demeanor. This position will be reporting to the Director of Collections of NewLane.

NewLane's Values : Integrity Passion Teamwork Commitment to Excellence

The primary goal of the Collections Team is to maximize the recovery of outstanding balances with diligence, consistency and integrity while supporting organizational goals and fostering collaboration within our team and company all while keeping delinquency and losses within plan. This is a hybrid position working in our Philadelphia office 3 days a week (Tuesday-Thursday) with 2 days a week remote.

Responsibilities :

• Reporting to the Director of Collections, the Late-Stage role is responsible for collecting and managing a portfolio of 61+ delinquent accounts.
• This role has accountability for achieving delinquency and loss goals.
• Will be heavily involved with charge-offs, settlements, early-stage repossession, working with Asset management and our Legal Department.
• This role requires a hands-on approach regular and documented customer interaction, creative problem solving and an ability to achieve goals.
• Manage assigned portfolio and credit loss metrics to budgeted (or below) levels aligned with NewLane's financial budget.
• Responsible for active portfolio monitoring of their que-prioritizing calls, updating leadership on relevant developments, and ensuring productivity matches goals.
• Ensure individual Delinquency goals are understood, and all activity is aligned to achieve th