Enterprise Implementation Manager

Enterprise Implementation Manager

We're on a mission to change the way businesses make decisions with our cutting-edge AI technology. To achieve that, we're looking for passionate people to join our open and unconventional workplace. Our inclusive environment welcomes skills and experiences from diverse backgrounds, and defines who we are.

The Role

The Enterprise Implementation Manager will be a vital member of the Implementation team, working closely with clients, internal teams, and leadership to deliver high-profile enterprise projects. This role sits at the heart of Signal AI's delivery operations, serving as the bridge between commercial goals and technical execution.

You'll take ownership of the end-to-end implementation process for some of Signal AI's most strategic deals. From contracting and discovery to solution design, onboarding, and handover, you will ensure our clients achieve tangible business results while setting the stage for long-term partnerships.

This is a unique opportunity to lead multi-product, high-impact projects, collaborate with cross-functional teams, and shape the future of Signal AI's implementation processes.

Key Responsibilities

End-to-End Project Leadership

Oversee the full lifecycle of enterprise implementation projects, managing everything from contracting and discovery to solution delivery and handover to Success and Support teams.

Develop detailed project plans, monitor progress, and address risks proactively to ensure on-time, within-budget delivery.

Client Engagement

Build strong relationships as the primary client contact during implementation.

Facilitate discovery workshops to gather requirements and align on goals.

Present tailored solutions, showcasing their alignment with client objectives and technical requirements.

Solution Design and Technical Collaboration

Collaborate with Product and Engineering teams to design bespoke, scalable solutions for complex challenges, including multi-product and new use-case scenarios.

Ensure all deliverables meet technical and business requirements while adhering to best practices.

Cross-Functional Leadership

Act as a key liaison between Commercial teams (Sales and Success) and Product & Technology (P&T) teams, driving alignment and seamless execution.

Lead internal scoping sessions, clearly communicating project goals, requirements, and timelines.

Contribute to cross-functional initiatives aimed at improving delivery frameworks and tools.

Operational Excellence and Team Development

Identify and implement opportunities to enhance operational efficiency through process improvements and technology.

Lead internal initiatives to drive innovation and best practices.

Mentor Implementation Engineers, Solution Architects, and other team members, with opportunities to take on direct management responsibilities.

Required Skills and Experience

Professional Expertise

5+ years of experience in SaaS implementation, enterprise project management, or similar client-facing roles.

Proficiency with tools such as Miro, project management platforms, Google Workspace, and Excel.

A proven track record of managing large-scale, high-impact enterprise projects.

Client-Centric Approach

Strong relationship-building skills, with experience leading workshops and presenting to senior stakeholders.

The ability to deeply understand client needs and translate them into actionable deliverables.

Problem-Solving and Collaboration

Demonstrated ability to solve complex challenges with creative, scalable solutions.

Experience collaborating with Sales, Product, and Engineering teams to achieve shared goals.

Leadership and Mentorship

Leadership skills with experience mentoring junior colleagues and managing cross-functional initiatives.

A collaborative mindset with the ability to work effectively in diverse team environments.

What Success Looks Like

Timely and Efficient Delivery : Projects are completed on time, within budget, and aligned with client goals.

Client Satisfaction and Adoption : High satisfaction scores and successful onboarding outcomes.

Commercial Impact : Contribution to long-term client renewals and revenue growth.

Operational Excellence : Enhanced processes that improve efficiency and scalability.

Not sure you meet every requirement? Studies show that women and other underrepresented groups often hesitate to apply unless they check every box. At Signal AI, diverse perspectives strengthen our teams, drive innovation, and lead to better performance. So even if your background doesn't align perfectly with each qualification, we encourage you to apply if you're passionate about this role.

We're dedicated to creating an inclusive environment where every Signaller feels welcomed, valued, and hearda place where you can truly thrive as yourself.