Job Description
Job Description
General Manager - Crumbl Cookies
Are you self motivated and looking for more than just a paycheck? If thats you keep reading. Its more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business oriented managerial mindset. Crumbl offers cookies in a way that cant be found anywhere else. With a weekly rotating menu, open concepts kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.
Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented General Managers who want to grow with us!
As a General Manager, you will play a very important role in operating the store daily. You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high-quality cookies, making sure that bakers are well trained and provide great customer service. Managers spend much of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time. At Crumbl we have a strong culture of teamwork, growth, and family. If this interests you, please keep reading and apply today!
Role
- Be present and work on the floor with the crew (this will be roughly 85% to 90% of where your time will be spent)
- Manage Assistant General Manager, shift managers, and bakers
- Address employee questions and concerns
- Handle back-of-the-house work such as training, interviewing, ordering, scheduling, and communicating with partner vendors
- Regularly coordinate and communicate with owners
Anticipated Hours
Days : Monday through SaturdayShifts to potentially be available (for) : Morning, day, and nightPay
Starting Salary + Bonuses = up to $87,000Benefits
Total 10 Days PTO for Vacation and Sick TimeEmployee DiscountOff Every SundayEarly close on certain holidaysQuarterly Bonuses -Your success is our Success!Regular performance collaboration and career growth opportunitiesUpon successful completion of the 90 day training period, manager compensation and benefits will begin.Experience
At least 1 year in restaurant / food industry management (Preferred not required)Certifications
Valid Driver's License (Required)ServSafe Food Handlers Certification (Preferred but if you do not have, will pay for certification)Physical Requirements
Ability to lift packages between 10-55 lbsAbility to be on your feet for the entire shiftClimb a ladderCorporate Uniform
Crumbl shirts and hat (required to be worn at each shift) will be providedBlack pantsBlack sneakersNo jewelrySoftware (knowledge preferred but not required, will train)
Proprietary software (Crumbl platform)Apple products (Apple TV, iPads)When I WorkSlackSpecific Job Responsibilities
Taking ownership of all operational aspectsTraining all roles including bakers, shift leads, and delivery driversKnowing your team well enough to identify the employees who may want further training to advance to the next level / roleMaintaining set standards such as cleanliness and quality controlCreating work schedules and addressing any schedule gapsTracking sales and calculating healthy labor costManaging new applications, interviewing, and hiring new employeesSharing and enforcing state and corporate policies and rulesAddressing and documenting any employee disputes and infractionsInteracting with customers and resolving any service issuesStepping into various roles when the store needs help such as baker, delivery, restocking