Senior Director, Innovations - Optical Omni Experi...

Senior Director of Optical Omni Experience

As a key member of Walmart's Optical team, the Sr. Director of Optical Omni Experience is focused on delivering a seamless, connected experience for customers and associates across all digital and physical touchpoints including app, web, telehealth, and in-store interactions. This role provides technical leadership and innovation oversight across the Optical ecosystem including AI integration, system connectivity, and device enablement within Vision Centers. You will work from our Bentonville, AR offices and report to the Vice President of Optical for Walmart U.S.

About The Optical Team

The Optical team at Walmart is dedicated to delivering exceptional vision care solutions that are accessible and affordable. We operate as a collaborative, results-focused group that values data-driven decision making and continuous improvement. In this role, you'll directly influence how our team delivers value to customers and drives Walmart's mission of helping people save money and live better.

What You'll Do

Lead the design and delivery of an integrated optical experience that connects customers and associates across all channelsdigital (app, web), telehealth, and in-storeensuring a consistent, frictionless journey

Provide technical leadership for the Optical organization, guiding the development and integration of systems, devices, and digital platforms that enhance the customer and associate experience

Champion user-centered design, partnering with UX, product, and engineering teams to deliver intuitive, accessible, and connected digital experiences that reflect the Optical brand promise

Drive innovation through AI and automation, collaborating with enterprise technology teams to embed intelligent systems that improve personalization, streamline workflows, and optimize clinical and retail operations

What You'll Bring

Proven track record leading omni-channel strategies that unify digital, telehealth, and in-store experiences to deliver a seamless customer journey

Deep understanding of customer experience design, journey mapping, and service integration across retail and healthcare settings

Strong background in technology leadership, with hands-on experience guiding digital product development and system integration

Knowledge of emerging technologies relevant to optical retail and healthcare delivery, including telehealth, connected devices, and digital diagnostics

Experience developing and executing end-to-end digital transformation roadmaps that align technology, operations, and clinical services

Proven success partnering with product management, engineering, and UX teams to deliver cohesive omni-channel solutions at scale

Experience with leading cross-functional collaboration across technology, operations, merchandising, and clinical teams to deliver unified business outcomes

Benefits & Perks :

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer :

Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.

Minimum Qualifications :

Bachelor's Degree in Engineering, Supply Chain, Operations Management, or related field and 6 years' experience in engineering, project management, supply chain, operations management, or related field OR 10 years' experience in engineering, project management, supply chain, operations management, or related field. 4 years' of supervisory experience. 2 years' experience using intermediate functionality of Microsoft Office (for example, Word, Excel).

Preferred Qualifications :

Corporate Strategy, Innovations, Working on cross-functional teams or projects