Battery Application Engineer

Job Description

Job Description

Job Description – Battery Application Engineer (Battery and ESS）

Brief Description of Role

We are seeking a proactive, technically versatile, and highly communicative Application Engineer to join our team. This pivotal role serves as a critical bridge between our customers, the market, and our internal R&D teams. The ideal candidate will possess a solid foundation in the battery industry, combined with hands-on, technician-level problem-solving skills. You will be responsible for providing exceptional on-site and remote technical support to our clients, while also conducting in-depth market and competitive analysis. Your insights will be instrumental in providing valuable feedback to our product and R&D departments to drive new product development and enhance existing offerings.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities include :

• Serve as a technical expert on our products, providing customers with installation, commissioning, configuration, and troubleshooting services.
• Respond to and resolve customer technical inquiries promptly and accurately, ensuring a high level of customer satisfaction.
• Conduct product demonstrations and technical training sessions to help customers effectively understand and utilize our products and solutions.
• Manage and document customer support cases, summarizing issues and driving internal teams toward resolutions.
• Travel to customer sites as needed for system integration, on-site diagnostics, and repairs, demonstrating strong hands-on capabilities.
• Closely monitor industry dynamics and emerging technology trends, systematically gathering and analyzing market intelligence.
• Perform deep-dive technical analysis and evaluation of key competitors' products, including performance, features, pricing, and market strategies.
• Author comprehensive competitive analysis reports to provide data-driven support for our product positioning, market strategy, and sales initiatives.
• Identify latent customer needs and pain points through daily interactions, providing firsthand insights for product iteration.
• Collaborate closely with Product, R&D, and Sales teams to translate customer requirements and market analysis into concrete product feature specifications.
• Participate in the definition, design, and validation phases of new products, offering expert advice from an application and customer perspective.
• Create and maintain technical documentation, including application notes, user manuals, and Frequently Asked Questions (FAQ).

Skill Requirements

What We Offer

Please Visit us at : https : / / www.camelbatt.com / or (26) Camel Energy Inc : Posts | LinkedIn

Camel Energy, Inc., is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, genetic information, Vietnam era veteran status, marital status, height, weight, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, transfers, leaves of absence, compensation, and training. Our policy reflects and affirms the Company’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

Polygraph Protection Act employee rights

Polygraph Protection Act employee rights SPANISH

Your Rights Under USERRA

E04JI800rvbq407mbbl