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Care Coordinator - Check Out

Care Coordinator - Check Out

Gastromed, LLCMiami, FL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

JOB TITLE : Care Coordinator -Check Out

REPORTS TO : Practice Manager

FLSA STATUS : Non-Exempt

JOB SUMMARY :

The Care Coordinator is responsible for greeting patients as they check out and offering them friendly and prompt assistance while coordinating the patient’s care.

QUALIFICATIONS / EDUCATION :

  • High School Diploma or equivalent required.
  • Bi-lingual English / Spanish preferred; must be able to read, write and speak English.
  • 2-3 years of related experience in a medical setting preferred.
  • Strong people skills.
  • Data entry skills.
  • Attention to detail.
  • Strong organizational skills and ability to multi-task effectively.
  • Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and / or authorization system with minimal typing / spelling errors, send e-faxes and email.

CERTIFICATIONS / LICENSES :

  • N / A

    • ABILITIES / SKILLS :

  • Basic computer skills to be able to recognize and understand our EMR System.
  • Excellent communication, Customer Service, and telephone skills.
  • Strong organizational skills and ability to multi-task effectively.
  • Must be able to work independently with minimal supervision in a fast-paced environment.
  • Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
  • Must be dependable and conduct him / herself in a professional manner.
  • Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
  • Must be able to follow policies and procedures.

    • SUPERVISORY RESPONSIBILITIES :

    N / A

    ESSENTIAL DUTIES / RESPONSIBILITIES :

  • Assist patients upon check out by reviewing the physician’s orders.
  • Provides patients with orders and instructions as needed.
  • Schedule patients for procedures such as endoscopy, colonoscopy, ancillary, etc.
  • Inform patients if a clearance is required for their procedure.
  • Assist patients with inquiries or concerns and ensure patients’ expectations are met.
  • Coordinates any diagnostic test order by the physician.
  • Scan superbills or any patient documents to the patient’s chart.
  • Responsible that all patients have been checked out at the end of the day or marked as a no-show.
  • Ensure that the daily close-out report matches the entries in ECW and forward the report to the billing department.
  • Responsible for scheduling patient appointments in our system and informing patients if referrals or authorization are required for the following visit or procedure.
  • Confirms patient’s appointments and sends text messages days prior to the visit.
  • Answering incoming calls using the assigned telephone script in a professional, courteous and timely manner.
  • Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.
  • Perform any other duties as assigned.

    • We offer a competitive salary, Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.

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